| Asset ID: |
1-71-1205983.1 |
| Update Date: | 2012-05-26 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1205983.1
:
VLE - How a customer can initiate manual ASR to create support file bundle
| Related Items |
- Sun Virtual Library Extension (VLE)
|
| Related Categories |
- PLA-Support>Sun Systems>TAPE>Virtual Tape>SN-TP: VLE
|
This article is intended for use by VLE customers to generate support file bundle from the VTCS host.
In this Document
Applies to:
Sun Virtual Library Extension (VLE) - Version 1.0 to 1.1 [Release 1.0]
Information in this document applies to any platform.
Goal
To provide VLE customers a procedure to create, from the VTCS mainframe host, a support file bundle to be used by VLE support for remote troubleshooting.
Fix
Host (VTCS) issued manual ASR command:
The following is an example of how a manual ASR can be triggered by issuing a command from the mainframe host.
Command Syntax: F smcproc,ROUTE stormngr SEND_ASR
(where 'stormgr' = VLE server name)
Two examples of issuing the command followed by the output of the second example:
Example 1 (for ELS 7.0):
F ELS70SMC,ROUTE FMA1 SEND_ASR
Example 2 (for VTCS 6.x):
F SMCX70,ROUTE FMA1 SEND_ASR
Sample host console output (from issuing the command in example 2):
15.21.57 STC03824 SMC0000 (V059835) ROUTE FMA1 SEND_ASR
15.21.57 STC03824 SMC0173 Response from TAPEPLEX FMA1: 164
164 SEND_ASR response: Completed.
164 SMC0173 Response RC=0
=====================================
Once the manual ASR is submitted, an "alert" will be sent via ASR process to Oracle where the support file bundle can be obtained and reviewed by Oracle VLE support.
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