VTL - How to collect Xray for customer and field support for remote troubleshooting.

Asset ID:	1-71-1199883.1
Update Date:	2011-12-16
Keywords:

Solution Type Technical Instruction Sure

Solution 1199883.1 : VTL - How to collect Xray for customer and field support for remote troubleshooting.

Related Items


Sun StorageTek VTL Value System
 Sun StorageTek VTL Prime System
 Sun StorageTek VTL Plus Storage Appliance
 Sun StorageTek VTL Storage Appliance

Related Categories


PLA-Support>Sun Systems>TAPE>Virtual Tape>SN-TP: VTL
 .Old GCS Categories>Sun Microsystems>Storage - Tape>Tape Virtualization

This document will link to other documents that will assist the customer and/or field support where  detailed step by steps are needed  for pulling Xrays from Oracle-Sun VTL products under varying conditions..

In this Document
  Goal
  Solution
     Site Conditions

Applies to:

Sun StorageTek VTL Value System - Version: 1.0 - Build 1323 to 1.0 - Build 1323 - Release: 1.0 to 1.0
Sun StorageTek VTL Prime System - Version: 1.0 - Build 1813 to 1.1 - Build 2076   [Release: 1.0 to 1.0]
Sun StorageTek VTL Plus Storage Appliance - Version: 1.0 - Build 1323 to 2.0 - Build 1656   [Release: 1.0 to 2.0]
Sun StorageTek VTL Storage Appliance - Version: 4.0 - Build 1221 to 4.0 - Build 1221   [Release: 4.0 to 4.0]
Linux x86
Oracle Solaris on x86-64 (64-bit)
.
***Checked for relevance on 21-06-2011*** (dd-mm-yyyy)

Goal

Primary goal is to provide customer with steps needed to pull Xray support files from Oracle-Sun VTLs under varying conditions. Xrays support files are used by Oracle support to provide remote diagnostics for Oracle-Sun VTL products.

Secondary goal is to provide field support assistance, in the event field support is in a position to pull Xrays at customers site.

Solution

Site Conditions

VTL server is healthy - this is when the VTL Console is showing the server and storage as up. Server is running normally, but there is some question about some function of the VTL services. In these cases the VTL Xray can be taken from the VTL Console GUI. The knowledge item that describes this process is KM doc id 1185517.1
VTL server is failed over - this is when one VTL server's services are failed over on to its partner. In this case the server that is still up providing services can have its Xray pulled by VTL Console using KM doc id 1185517.1, but the server that is down will need to have its Xray pulled from command line using KM doc id 1146464.1

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