VTL - Remote support tools options for Sun VTL

Asset ID:	1-71-1127496.1
Update Date:	2011-07-28
Keywords:

Solution Type Technical Instruction Sure

Solution 1127496.1 : VTL - Remote support tools options for Sun VTL

Related Items


Sun StorageTek VTL Prime System
 Sun StorageTek VTL Value System
 Sun StorageTek VTL Plus Storage Appliance
 Sun StorageTek VTL Storage Appliance

Related Categories


PLA-Support>Sun Systems>TAPE>Virtual Tape>SN-TP: VTL
 .Old GCS Categories>Sun Microsystems>Storage - Tape>Tape Virtualization

Document describing remote support tools which may be available for support of Sun VTL

In this Document
Goal
Solution

Applies to:

Sun StorageTek VTL Storage Appliance - Version: 4.0 - Build 1221 to 4.0 - Build 1221 - Release: 4.0 to 4.0
Sun StorageTek VTL Prime System - Version: 1.0 - Build 1813 to 1.1 - Build 2076   [Release: 1.0 to 1.0]
Sun StorageTek VTL Value System - Version: 1.0 - Build 1323 to 1.0 - Build 1323   [Release: 1.0 to 1.0]
Sun StorageTek VTL Plus Storage Appliance - Version: 1.0 - Build 1323 to 2.0 - Build 1656   [Release: 1.0 to 2.0]
Sun 386i Sun/OS

Goal

To provide information for customer, regarding remote support tool options which can be available for remote support of Sun VTL.

Solution

Sun VTL remote support tool options:

SDP - A remote connection tool that provides a secure connection to the customer's VTL server. It requires an SDP server on the customer's site, and can connect with ssh, SANtricity, and VTL Console.
WebEx - A remote connection tool that provides a connection to the customer's VTL server via the Internet and a desktop on the customer's site, which can connect with ssh and VTL Console.
Shared Shell - A remote connection tool that provides command line connections to a Sun VTL server. It requires connection to the Internet and some knowledge by the customer to setup a connection from the site of the VTL (does not support GUI interface, command line only).

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