Tape - What Information is Needed to Diagnose a Problem

Asset ID:	1-71-1018314.1
Update Date:	2012-04-30
Keywords:

Solution Type Technical Instruction Sure

Solution 1018314.1 : Tape - What Information is Needed to Diagnose a Problem

Related Items


Sun StorageTek L180 Tape Library
 Sun StorageTek SL3000 Modular Library System
 Sun StorageTek T10000A Tape Drive
 Sun StorageTek SL500 Modular Library System
 Sun StorageTek 9840 Tape Drive
 Sun StorageTek L700e Tape Library
 Sun StorageTek SL8500 Modular Library System
 Sun StorageTek L700 Tape Library

Related Categories


PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: STK T-Series Drive
 .Old GCS Categories>Sun Microsystems>Storage - Tape>Drives - 9840

PreviouslyPublishedAs
229735

Applies to:

Sun StorageTek T10000A Tape Drive - Version Not Applicable and later
Sun StorageTek 9840 Tape Drive - Version Not Applicable and later
Sun StorageTek L700e Tape Library - Version Not Applicable and later
Sun StorageTek SL3000 Modular Library System - Version Not Applicable and later
Sun StorageTek SL500 Modular Library System - Version Not Applicable and later
All Platforms
Checked for relevance on 16-Apr-2012.

Goal

Information needed to diagnose a problem.

Fix

Steps to Follow
Information needed to diagnose problem:

Acquiring information of problem

-Listen to the initial concern and capture the information from the customer.

Gather the following information and document into the case.

-What is the Product being report? IE: Type of library, drive, etc.

-What is the Serial number of the reported product?

-Is this a local or remote site?

-Can the library be accessed locally?

-Can the drive be accessed locally?

-Is this a solid or intermittent problem?

-When did the problem start?

-Has anything changed within the OS, Application or physical configuration?

-If so, what?

-What has been done to resolve the problem?

-What is the Application being used? IE: Legato, Veritas, TSM, etc.

-What is the Operating System? IE: HP, Solaris[TM], AIX, MS, etc.

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