Sun StorageTek 7430 Tape Library
 
Sun StorageTek 9740 Tape Library
 
Sun StorageTek L180 Tape Library
 
Sun StorageTek L20 Tape Library
 
Sun Storage L25 Tape Library
 
Sun StorageTek T10000A Tape Drive
 
Sun StorageTek 9710 Tape Library
 
Sun StorageTek SL48 Tape Library
 
Sun StorageTek 9738 Tape Library
 
Sun StorageTek 9840D Tape Drive
 
Sun StorageTek T10000B Tape Drive
 
Sun StorageTek 9840 Tape Drive
 
Sun StorageTek 9714 Tape Library
 
Sun Storage L400 Tape Library
 
Sun StorageTek L5500 Tape Library
 
Sun StorageTek L6000 Tape Library
 
Sun Storage L8 Tape Autoloader
 
Sun StorageTek SL24 Tape Autoloader
 
Sun Storage L11000 Tape Library
 
Sun StorageTek 9940B Tape Drive
 
Sun Storage L7 Tape Autoloader
 
Sun Storage L280 Tape Library
 
Sun StorageTek 9730 Tape Library
 
Sun StorageTek L1400 Tape Library
 
Sun Storage L100 Tape Library
 
Sun Storage L1800 Tape Library
 
Sun StorageTek 9940 Tape Drive
 
Sun StorageTek L700 Tape Library
 
Sun StorageTek L40 Tape Library
 
Sun Storage L1000 Tape Library
 
Sun StorageTek L80 Tape Library
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: STK Legacy Drive and Library
 

Applies to:

Goal

Information needed to troubleshoot a tape problem
Information needed to escalate issue
Tape troubleshooting
Escalation information
Library troubleshooting

Fix

Information needed to Escalate a Tape Problem to Support

Following is information needed to troubleshoot and escalate tape or library problems. Things required will vary depending on how involved the problem is and what product is being worked on.

(All information steps do not have to be provided but is most helpful when available)

1. Need Problem number from database: MOS (Required)
    a. Exact error message: (Gather complete log which shows error)
    b. Date of first occurrence.
    c. Detailed account of events prior to the error.
    d. Detailed description of actions taken since the detection of the error.
    e. Severity.
    f. Suspected device or devices.

2. Make, Model of all Tape drives and library: (Required)
    a. Level of Microcode on the library
    b. Level of Microcode on the tape device:
    c. Fault Symptom Codes (FSCs) from STK Library:
    d. Fault Symptom Codes (FSCs) from STK tape drives:
    e. STK Library FSC or LMU logs:
    f. Tape Drive Dumps, Logs and/or traces for tape drives:
        i. DLT/SDLT Log page 7  Refer to Solution (See Internal Comments)
          Refer to <Document: 1013576.1> for information to pull SDLT logs.
        ii. 9840/9940 drive dump, event logs and/or perm logs
        iii. Seagate/Quantum LTO using TapeRx.
          Refer to <Document: 1015648.1> for information to pull Seagate/Quantum logs.
        iv. HP LTO logs using HP TAPE TOOLS.
           Refer to <Document: 1013260.1> for information to pull HP logs.
        v. IBM LTO logs using NTUTIL or TAPEUTIL.
            Refer to <Document: 1016763.1> for information to pull IBM logs.
            - Number on LCD Panel
        vi. T10000 logs using VOP.
            Refer to <Document: 1013674.1> for information to pull T10000 logs.

3. Make, Model, and BIOS Level of Host Computer:

4. Tape Management Software and Revision (Backup or Archive application):
    a. Gather complete tape logs showing error or backup failure

5. Operating System version and Patch listing or Service Pack Level:
    a. Gather complete OS system logs and/or output via explorer if possible.

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