Collecting Support Data for Arrays Using Sun StorageTek SANtricity Storage Manager

Asset ID:	1-71-1014074.1
Update Date:	2012-04-15
Keywords:

Solution Type Technical Instruction Sure

Solution 1014074.1 : Collecting Support Data for Arrays Using Sun StorageTek SANtricity Storage Manager

Related Items


Sun Storage 6180 Array
 Sun Storage 6580 Array
 Sun Storage D240 (StorEdge) Disk Subsystem
 Sun Storage Flexline 280 Array
 SANtricity Storage Manager
 Sun Storage D178 Disk Subsystem
 Sun Storage D173 Disk Subsystem
 Sun Storage 6780 Array
 Sun Storage 6140 Array
 Sun Storage Flexline 210 Array
 Sun Storage D220 Disk Subsystem
 Sun Storage Flexline 380 Array
 Sun Storage 9176 Disk Subsystem
 Sun Storage 6540 Array
 Sun Storage Flexline 240 Array
 Sun Storage D280 Disk Subsystem

Related Categories


PLA-Support>Sun Systems>DISK>Arrays>SN-DK: FLX300_65xx_6780
 .Old GCS Categories>Sun Microsystems>Storage - Disk>Modular Disk - Other

PreviouslyPublishedAs
220325

Applies to:

Sun Storage 6780 Array - Version Not Applicable and later
Sun Storage 9176 Disk Subsystem - Version Not Applicable and later
Sun Storage 6540 Array - Version Not Applicable and later
Sun Storage 6140 Array - Version Not Applicable and later
Sun Storage 6180 Array - Version Not Applicable and later
All Platforms
***Checked for relevance on 13-January-2012***

Goal

The purpose of this document is to describe how to collect support information from arrays, otherwise known as Support Data, or All Support Data. This is specific to Sun StorageTek SANtricity Storage Manager, and the arrays that capable of being managed by it.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Storage Disk 2000, 3000, 6000 RAID Arrays & JBODs Community.

Fix

SMcli scripting client

SMcli -n <arrayname> -c "save storageArray supportData filename=\"array_name-support.zip\";"

The location of SMcli can be found in:

Solaris: /opt/SMgr/client
Windows: C:\Program Files\StorageManager\client
Linux: /opt/SMgr/client

SANtricity GUI (SMclient)

Launch SANtricity.
Double Click on the array in question to open the Array Management Window for your array.
Click on the Advanced Menu.
Select the Troubleshooting Sub Menu.
Select Collect All Support Data.
Specify a file name and directory.
Click Start.

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