How to Collect Support Information for Sun Storage 33xx/35xx Arrays

Asset ID:	1-71-1012343.1
Update Date:	2012-07-31
Keywords:

Solution Type Technical Instruction Sure

Solution 1012343.1 : How to Collect Support Information for Sun Storage 33xx/35xx Arrays

Applies to:

Sun Storage 3310 Array - Version Not Applicable and later
Sun Storage 3510 FC Array - Version Not Applicable and later
Sun Storage 3511 SATA Array - Version Not Applicable and later
Sun Storage 3320 SCSI Array - Version Not Applicable and later
All Platforms
You can collect information regarding the Storage 33xx/35xx array either via Explorer, or
explicitly with the "minnow extractor" utility.

This is an explorer-like tool to gather vital SE3xxx information.

Goal

Description

This tool collects support information from Sun Storage 33xx/35xx storage to generate diagnostics. This tool is a script comprised of a series of sccli commands,
and requires the installation of the Sun StorEdge 3000 Family CLI (sccli) which can be found at the Oracle Software Download site.

Fix

Steps to Follow

The se3kxtr is a data gathering utility designed to capture information from 33x0/351x
disk arrays. Output is generated as a compressed tar archive that can be used by customers
to provide information to Oracle engineers to aid in the analysis of events and issues.

It will generate output similar to:

se3kxtr..-YYYY.MM.DD.hh.mm.tar.{gz|Z}.

The executable of the extractor, version 036, in tar.gz format, can be downloaded from the "Attachments" section of this document. It runs on Solaris and also has some limited support for running on Linux.

For a version being designed for Windows and VMWare please contact the support center.

Change History
Date: 2010-11-29
User Name: [email protected]
Action: making public, thus removing internal links

Attachments

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