Sun StorageTek[TM] Common Array Manager Software: Enabling Automatic Service Request Generation

Asset ID:	1-71-1006887.1
Update Date:	2012-05-02
Keywords:

Solution Type Technical Instruction Sure

Solution 1006887.1 : Sun StorageTek[TM] Common Array Manager Software: Enabling Automatic Service Request Generation

Applies to:

Sun Storage J4200 Array - Version Not Applicable and later
Sun Storage 6140 Array - Version Not Applicable and later
Sun Storage J4500 Array - Version Not Applicable and later
Sun Storage 2510 Array - Version Not Applicable and later
Sun Storage 2530 Array - Version Not Applicable and later
All Platforms

Goal

Automatic Service Request (ASR) is a feature of the array management software that monitors the array system health and automatically notifies Oracle when critical events occur. Critical alarms generate a Service Request. The notifications enable the Oracle to respond faster and more accurately to critical on-site issues.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Storage Disk 2000, 3000, 6000 RAID Arrays & JBODs Community

Fix

You enable ASR capability by using a Sun StorageTek[TM] Common Array Manager software feature, to register devices to participate in the ASR service.

ASR uses SSL security and leverages My Oracle Support account credentials to authenticate transactions. The service levels are based on contract level and response times of the connected devices.

ASR is available to all customers with a current hardware Warranty or Premium Support contracts. The service runs continuously from activation until the end of warranty or contract period.

Instructions can be found on pages 287 through 290 of the Common Array Manager 6.9 Administration guide.

IMPORTANT: Make sure that if you are upgrading to CAM 6.9 from a previous release that you disable ASR, then reactivate it. The configuration of ASR has changed with 6.9. See the 6.9 Release notes page 18:

http://docs.oracle.com/cd/E24008_01/pdf/E24019.pdf

Supported Products

ASR works on all arrays supported by Sun StorageTek Common Array Manager software, version 5.1 or above, including:

Sun StorEdge[TM] 6130
Sun StorageTek[TM] 6140
Sun StorageTek[TM] 6540
Sun StorageTek[TM] 2510
Sun StorageTek[TM] 2530
Sun StorageTek[TM] 2540
Sun StorageTek[TM] Flexline 240
Sun StorageTek[TM] Flexline 280
Sun StorageTek[TM] Flexline 380
Sun Storage[TM] 6580
Sun Storage[TM] 6780
Sun Storage[TM] 6180
Sun Storage[TM] J4200
Sun Storage[TM] J4400
Sun Storage[TM] J4500
Sun Storage[TM] F5100
Sun Blade 6000 Virtualized Multi-Fabric 10GbE Network Express Module
Sun Blade 6000 Multi-Fabric Network Express Module
Sun Storage[TM] 2530-M2
Sun Storage[TM] 2540-M2

Enabling the ASR Service:

Instructions can be found on pages 287 through 290 of the Common Array Manager 6.9 Administration Guide.

Older versions of CAM use different DNS names (Sun versus Oracle). The DNS names are honored to incorporate legacy traffic, however the IP addresses may have changed. Additionally, your Sun Online account credentials will be honored until the array is re-registered against that CAM instance managing ASR traffic.

CAM 6.9 uses a new DTS interface which is why you must disable ASR prior to upgrade.

The DNS names have shifted to new oracle addresses, so firewalls and proxies should be updated. See the 6.9 Administration Guide.

For more information about ASR, goto: http://oracle.com/asr

Sample Email Response

Should you be successful, you will receive an e-mail to the my.sun.com account
mail address similar to the following sample:

To:[email protected]
Subject:Results of your activation
Content-Type: text/plain; charset=iso-8859-1
MIME-Version: 1.0
Dear My Email
Thankyou for submitting your Sun StorEdge Remote Monitoring request.
Here are the current results of your request:-
- Details for 40341 - SE6130
Current status: Activated
The following contacts exist:-
Name: My Email
Telephone: 555-555-5555 / 555-555-5555
Email:
- Details for 40346 - SE6130
Current status: Activation is being processed
The following contacts exist:-
Name: Technical Operations 7x24
Telephone: 555-555-5555
Email:
You will be sent further emails when any status of the activations change.
If you have any questions on the activations, please send email to [email protected]

Thankyou,
Sun Microsystems Ltd.
Disclaimer.. etc.
ID:MIG_AMER9900_MID_1115123574

Problems with ASR beyond the actual connection and activation are handled
by the ASR team. These are the same people that manage the SAMS database.

For troubleshooting connection of ASR to the SAMS database, make sure the customer
meets the requirements above. For additional diagnostics, CAM offers a debugcommand line for this issue(the -D option turns on debugging to the console):

Windows: %Program Files%\Sun\Common Array Manager\Components\fms\bin\register.bat -D

Solaris: /opt/SUNWsefms/bin/register -D

Linux: /opt/fms/bin/register -D

They all take the same options:
Usage: register [-u user, --user=user] [-p password, --password=password] [-H proxyHost, --proxy Host=proxyHost] [-P proxyPort, --proxyPort=proxyPort] [-U proxyUser, --proxyUser=proxyUser] [-a proxyPassword, --proxyPassword=proxyPassword] [-e enable, --enable=enable] [-d disable, --disable=disable] [-c, --clear] [-x xfer, --xfer=xfer]

-u user, --user=MOS SSO

-p password, --password= SSO password

-H proxyHost, --proxyHost=proxyHost

-P proxyPort, --proxyPort=proxyPort

-U proxyUser, --proxyUser=proxyUser

-a proxyPassword, --proxyPassword=proxyPassword

-e enable, --enable=enable

Enable a sun connection service. Available service .

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