Asset ID:	1-71-1006608.1
Update Date:	2012-07-31
Keywords:

Solution Type Technical Instruction Sure

Solution 1006608.1 : Microsoft Windows(R) operating system: How to obtain troubleshooting information for storage issues

Applies to:

Sun Storage 3310 Array - Version Not Applicable and later
Sun Storage 3320 SCSI Array - Version Not Applicable and later
Sun Storage 3510 FC Array - Version Not Applicable and later
Sun Storage 3511 SATA Array - Version Not Applicable and later
Sun Storage 3910 Array - Version Not Applicable and later
All Platforms

Goal

Description
This article contains basic troubleshooting data for Microsoft Windows operating systems for storage related issues

A growing number of Sun StorEdge products have been certified, qualified and supported for Microsoft Windows operating systems.
This article will enable you to obtain basic troubleshooting data for Microsoft Windows operating systems for storage related issues.

For more generic issues you should reference troubleshooting doc. <Document: 1010936.1> Microsoft Windows and Linux operating systems: How to obtain troubleshooting information:

The following Microsoft Windows operating systems will be covered:

Microsoft Windows NT
Microsoft Windows 2000
Microsoft Windows 2003
Microsoft Windows XP
Microsoft Windows Vista (in future)

Fix

Steps to Follow
Data Collection Steps

Basic Microsoft Windows Data Collection

For most storage and storage software related issues, the basic data to collect are:

The Registry(as a text file)
The Application, Security, and System Event logs(as text files)
System Information

Reference troubleshooting doc. <Document: 1010936.1> Microsoft Windows and Linux operating systems: How to obtain troubleshooting information

Veritas Storage Foundation Data Collection

For further information go to http://www.symantec.com/business/support

The following commands use the CLI feature, and redirect to an output file:

Select Start->Run
Type cmd at Open: and press Open button.

Now there should be a command prompt on the screen. Redirecting stdout to a file
is Unix style .

vxvol volinfo
vxdg list
vxdg dginfo
vxdisk list
vxdisk diskinfo

If Veritas DMP has been licenced, additional commands follow:

vxdmpadm arryinfo
vxdmpadm deviceinfo
vxdmpadm pathinfo

Host Bus Adapter - Fibre Channel

For a Windows platform, it should be possible to collect the data via screenshots,
from either SANblade Manager for QLogic HBA, or lputilnt for Emulex HBA.

QLogic

For further information go to http://support.qlogic.com

We will use the CLI feature and redirect to an output file for the following commands:

Select Start->Run
Type cmd at Open: and press Open button.

Now you should have a command prompt on the screen.

Text file: scli -Z ALL -O output.txt
XML File: scli -Z ALL -X -O output.xml

Please notice you require to install the SANsurfer FC HBA CLI application before.

Emulex

For further information, go to: http://www.emulex.com/ts/

We will use the CLI feature and redirect to an output file for the following commands.

Select Start->Run
Type cmd at Open: and press Open button.

Now you should have a command prompt on the screen. Redirecting stdout to a file is Unix style .

hbacmd version
hbacmd listhbas
hbacmd hbaattrib
hbacmd portattrib

Please notice you require to install the HBAnyware Command-Line Interface before.

Sun Storedge Traffic Manager SSTM

For further information go to http://docs.oracle.com/docs/cd/E19310-01/817-3674-12/817-3674-12.pdf

We will use the CLI feature and redirect to an output file for the following commands.

Select Start->Run
Type cmd at Open: and press Open button.

Now you should have a command prompt on the screen. Redirecting stdout to a file is Unix style .

sstm
sstm -d device_id
sstm -l lun_id -v
sstm -p data path
sstm -p data path -m -v
sstm -h hba -v

HiCommand Dynamic Link Manager HDLM

For further information refer to HiCommand Dynamic Link Manager HDLM User`s Guide.

We will use the DLMgetras utility for data collection. Since HDLM error information will be cleared soon the system restarts, please run DLMgetras priory a system restart.

Select Start->Run
Type cmd at Open: and press Open button.

Now you should have a command prompt on the screen.

DLMgetras {folder-to-which-collected-information-is-output}

Please use an empty folder as output directory.

RDAC and MPIO DSM for 6000 and 2500 Arrays

Download a copy of WinObj from Microsoft:

http://www.microsoft.com/technet/sysinternals/SystemInformation/WinObj.mspx
Run WinObj.exe, and capture screen shots of the:

Device->csmdsm->array_name->Controller A and Controller B(expand BOTH paths)

Click on each directory under each array, and capture a screen shot of those, too.
From the Command Prompt run:

Drive:\Program Files\DSMDrivers\csmdsm\dsmUtil.exe -a array_name >> arrayname_dsmUtil.txt
Drive:\Program Files\DSMDrivers\csmdsm\dsmUtil.exe -P GetMpioParameters >> hostname_dsm_param.txt

Product
Sun StorageTek 9990 System
Sun StorageTek 9980 System
Sun StorageTek 9970 System
Sun StorageTek 9960 System
Sun StorageTek 9910

Internal Comments
This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains.

References to understand Microsoft Storage Technologies

With most recent releases of Microsoft Windows 2003 and Microsoft Windows XP, two major changes had been introduced - Microsoft Multipath I/O (MPIO) and Storport Driver Model.

Microsoft Multipath I/O (MPIO)

The Microsoft Multipath I/O (MPIO) driver development kit allows storage vendors to build interoperable multipath solutions that integrate tightly with the Microsoft Windows family of products. If the configuration meets the prerequisites this will be a built-in feature for Microsoft Windows operating systems.

http://www.microsoft.com/WindowsServer2003/technologies/storage/mpio/default.mspx

Storport Driver Model

Storport is a new storage driver model created by Microsoft for Windows Server 2003 and future Windows operating systems. Storport offers a higher performance architecture and better Fibre Channel compatibility in Windows systems. Try out following URLs as references.

http://www.microsoft.com/whdc/device/storage/stor-drv.mspx

http://www.microsoft.com/whdc/device/storage/default.mspx

http://www.microsoft.com/windowsserver2003/technologies/storage/storport/default.mspx

Fibre Channel Information Tool (fcinfo)

Works on Microsoft Windows Server 2003 and Microsoft Windows 2000 systems

Tool for discovery of SAN resources and configuration information on your Fibre Channel SAN.

http://www.microsoft.com/whdc/device/storage/FCTopology.mspx

http://www.microsoft.com/downloads/details.aspx?familyid=73d7b879-55b2-4629-8734-b0698096d3b1&displaylang=en

Hitachi Dynamic Link Manager

Microsoft Windows HDLM Data Collection (DLMgetras)ID: hds22525

SSTM, Veritas, QLogic, Emulex, multiplatform, windows, storedge, storage foundation, system information, xp, HDLM, troubleshoot, normalized, RDAC, MPP, mpp, rdac, DSM, MPIO
Previously Published As
81805

Change History
Date: 2007-08-21
User Name: 7058
Action: Approved
Comment: OK to publish. Only normalized keyword added.
Version: 15
Date: 2007-08-21
User Name: 88109
Action: Approved
Comment: added normalized keyword
Version: 0

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