Collecting a Solution Extract for a StorEdge[TM] 6920

Asset ID:	1-71-1003756.1
Update Date:	2012-06-02
Keywords:

Solution Type Technical Instruction Sure

Solution 1003756.1 : Collecting a Solution Extract for a StorEdge[TM] 6920

Applies to:

Sun Storage 6920 System - Version Not Applicable and later
All Platforms
***Checked for relevance on 2-Jun-2012***

Goal

The purpose of the document is to describe how to collect a Solution Extract (extractor) for a StorEdge[TM] 6920 Array, for troubleshooting hardware and software issues on the array.

Fix

Log into the Service Processor. If you cannot log into the array, please reference <Document: 1012883.1> Troubleshooting StorEdge 6920[TM] Browser and sscs(1M) Access Problems.
Click Storage Diagnostic Automated Environment.
Click Administration.
Click Utilities.
Click Solution Extract.
Click Extract Button.
Once complete, click the Download link to download the bundle to your local system.

If using 2.x (system1) version of software select the following tabs:
Monitor
Utilities
Solution Extract
Start Extract

Internal Only

To obtain an extractor, on the service processor run:

# /opt/SUNWstade/sysbin/se_extract -r -d 2 -b

It will create a tar file and a logfile of the command execution in the /var/opt/SUNWstade/DATA/Download/Solution directory.

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