Collecting Sun Storage Common Array Manager Array Support Data

Asset ID:	1-71-1002514.1
Update Date:	2012-07-19
Keywords:

Solution Type Technical Instruction Sure

Solution 1002514.1 : Collecting Sun Storage Common Array Manager Array Support Data

Applies to:

Sun Storage 6140 Array - Version Not Applicable and later
Sun Storage Flexline 240 Array - Version Not Applicable and later
Sun Storage 6540 Array - Version Not Applicable and later
Sun Storage J4200 Array - Version Not Applicable and later
Sun Storage Flexline 280 Array - Version Not Applicable and later
All Platforms

Goal

The Sun StorageTek[TM] Common Array Manager (CAM) has the ability to collect support based configuration and logs for Sun StorEdge[TM], Sun StorageTek [TM], StorageTek[TM], Sun Storage[TM] Arrays. This can be performed using the Browser or CLI interface. The purpose of this document is to describe how to collect this information.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Storage Disk 2000, 3000, 6000 RAID Arrays & JBODs Community

Fix

Using the CAM Browser based Service Advisor

The Service Advisor is opened via a button in the top right-hand corner.

1. Select an Array in the left hand Pane.
2. Click on the Service Advisor Button, which will launch a new window.
3. Go to the "Array Troubleshooting and Recovery" section in the left-hand pane, and select the "Collecting Support Data" procedure.
4. Follow the step-by-step instructions it then displays in the right-hand pane.

NOTE: The first step ("Reserve the tray for maintenance") does not affect data access to the array, it only prevents other administrative actions in CAM being run simultaneously.

5. The result will be a ZIP or GZ archive on the CAM Management Host.

NOTE: In the lastest CAM releases (6.x) the supportdata file can be downloaded onto the machine where Browser is launched to access CAM, but on previous releases you will have to download it directly from the CAM management host under /tmp.

Collecting Data via CLI

This requires the use of the ras_admin and supportData utilities. Both utilities are located on the management host in the same directory which is specific to the Operating System where the CAM software is installed upon.

Solaris: /opt/SUNWsefms/bin/
Linux: /opt/sun/cam/private/fms/bin/
Windows with CAM 5.0.2 or earlier: C:\Program Files\Sun_Microsystems\StorageTek_Mgmt\Component\fms\bin\
Windows with CAM 5.1 or later: C:\Program Files\Sun\Common Array Manager\Component\fms\bin\

1. Get the array detail from ras_admin device_list:

Example:

# ras_admin device_list Monitored On Device Type IP Address Unique Identifier Active ASR ---------------- --------------- ---- ----------- ----------------- ------ --- camhost arrayname 6540 <controller IP> <WWN> Y Y #

NOTE: Although the array type listed is a 6540, all arrays under CAM will provide data for support collection.

2. Use the supportData utility to collect the array data collection:

supportData -d <identifier> -p <path> -o <filename>

where the:

<identifier> is either the:

<deviceKey> for the internal Array Serial Number or
<array-name> for the Name of the Array assigned in Configuration Service or
<ip-number> for the ip address of either the A or B controller or
<ip-name> for the fully qualified DNS name of either the A or B controller.
<path> is the location where you want the output written, e.g. /tmp.

<filename>is the output file to be created.
Example:

supportData -d arrayname -p /tmp -o myarray.support

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