| # | Issue | Status | Document | CR/SR | Resolution | Updated |
|---|
| 60 |
Mixed capacity HDDs are now allowed in the same chassis. |
Closed |
|
3-6087200821 |
Due to shortage of 500Gb HDDs, thumper/thor eng team has okayed to use certain 1TB HDDs for CRU/FRU replacements of 500GB HDD. Details. |
Sept-2012 |
| 59 |
None of the utility tools for X4540 are working on the Oracle Lunix OS 6.1 |
open |
|
7160689 |
|
Aug-2012 |
| 58 |
scsi error message includes "Error Level: Fatal" which can mislead causing disk replacements |
Pending |
|
7182594
7185789
|
Premature replacement of drives on the x4500 and x4540 platforms (Doc ID 1477074.1) |
Aug-2012 |
| 57 |
Thor troubleshooting notice. Do not use one CPU for "minimum configuration" troubleshooting. |
Closed |
|
|
Thor hardware does not support one CPU configuration. If you install one CPU, the system won't POST due to the HT coherent links are broken. |
Jun-2012 |
| 56 |
hd tools (hd/dcmu/herd) don't work on Oracle Linux 6.1 |
Closed |
|
7160689 |
No plans to fix. See the CR for additional information. |
May-2012 |
| 55 |
ILOM 3.0 WebGUI doesn't work with Firefox 6. |
Closed |
|
7082194 |
Use the userContent.css workaround shown in CR 7082194. |
Jan-2012 |
| 54 |
Customers have or think they have higher than normal disk failure rate on Seagate "Moose" drives. |
Closed |
|
|
CPAS a few failing disks to HDD Eng. They, in turn, may need to CPAS them to Seagate to see if they hit a possible known issue. (This process will take several weeks, if not months) Until otherwise directed, the resolution is "Fix on Fail" |
Jan-2012 |
| 53 |
hdadm fails with segfault on Sles 11 sp1. User is unable to manage disk replacement like they did on SLES 10. |
Closed |
|
|
This is a software issue, see the software issue table below. |
Aug-2011 |
| 52 |
cfgdisk connect/disconnect operations are not supported on Linux distros |
Closed |
|
6914831 |
|
Aug-2011 |
| 51 |
I/0 performance issue seen with certain Seagate Moose HDDs when drive temperature goes below 18c degrees |
Closed |
pending FAB is available for INTERNAL viewing |
7017161 |
Resolved in 141468-07 & 141469-05 (HDD fw SU15 CODE) |
Aug-2011 |
| 50 |
The SP is working as expected. However, the platform host won't power on after the System Controller (SC) FRU has been replaced. |
Closed |
MOS Doc 1296521.1 |
|
1. Check for bent, damaged or missing pins on the SC and mating connector on the DBP. Be certain damaged or bent pins issues didn't migrate from the original SC or DBP to the newly installed FRU parts.
2. Make certain the SC is firmly seated. On some systems, the replacement SC will insert ~1/8 inch deeper into the chassis farther than the orignal SC did--past being "flush" with the chassis edge. A considerable amount of force may be needed.
3. Follow correct installation procedure. i.e., don't use the controller handle for a lever. Refer to the Service Manual section: "To Install the System Controller"
4. Check LSI and system fw levels
See MOS Doc 1296521.1
5. The chassis intrustion switch on x4540 only logs a SEL entry, it is not used to control power. However check the SEL and/or SDRs to see if they offer any hints.
|
Jul-2012 |
| 49 |
thor: mpt driver reports "DMA can't cross 4GB boundary due to errata" |
Closed |
|
7023304 |
Whenever mpt driver attaches this message will be logged and it is harmless. See the CR for add'l detail. |
Apr-2011 |
| 48 |
Only Aura version 1.0 card is supported. No plans to support Aura 1.1 card. |
Closed |
|
|
|
Dec-2010 |
| 47 |
On ILOM 3.0.10.13 (SW2.2 or SW 2.3) the SP "STORAGE" tab shows "Service Down" after downloading and installing "Hardware Management Pack" |
Closed |
|
6999928 |
Fixed in SW 2.3.1 -- thor ILOM Eng team removed the PS STORAGE tab from the ILOM GUI since it only works for HW RAID. |
Dec-2010 |
| 46 |
On ILOM 3.0.10.13 (SW2.2 or SW 2.3) the power supply PSU FRU information can go missing. |
Closed |
|
6999921 |
See the CR for details of the missing PSU info. thor ILOM Eng team will fix this in the next SW release (2.3.1) Workaround: downgrade to SW 2.1 the upgrade again -- this should bring back the missing PSU FRU data. |
Nov-2010 |
| 45 |
ILOM 3.0.10.13 (SW2.2 or SW 2.3) reports less HDD FRU information than ILOM 3.0.6.17 (SW 2.1) |
Closed |
|
6996287 7007761 |
Install OHMP 2.1. Once the daemon is running, and after you wait a few minutes, the missing HDD FRU data will be shown. The fact you need to install HPM will be documented in the next SW release (2.3.1) most likely in a release note which will be placed on the download website. |
Nov-2010 |
| 44 |
SW 2.0 Plugging summit-E or Summit into PCIe slot will cause sync errors reported in SEL |
Closed |
|
6841436 |
|
Jul-2012 |
| 43 |
No method to update disk fw on Linux & Windows OSes |
Closed |
|
6971801 |
Patch 141468-04 is available with both Solaris & Linux. |
Aug-2010 |
| 42 |
RHEL5.5 and SLES 10PS3 ifconfig issues when using inbox driver. |
Closed |
|
6948696
6948700 |
|
May-2010 |
| 41 |
Limitation of XTA-FAS-S3IE96GB (541-3731) 96GB PCI Express Flash Accelerator F20 is not documented. |
Closed |
|
6965125 |
|
Dec-2010 |
| 40 |
Product notes 820-4869-16 and Service Manual 819-4359-19 contain conflicting information for SSD placement. |
Closed |
|
6962525 |
The Service Manual is correct. They can be placed in any slot location except for the boot drive slots. It would be recommended to place the SSDs in Slots 16, 20, 24, 28, 32, 36, 40, and 44 as they are closest to the fans and are not subject to fan vibration. |
Oct-2010 |
| 39 |
The Aura card XTA-FAS-S3IE96GB (541-3731) 96GB PCI Express Flash Accelerator F20 requires ILOM 3.0.10.13 or greater. |
Closed |
|
6955782 |
SW 2.2 contains 3.0.10.13 |
May-2010 |
| 38 |
Certain Seagate disk drives with disk firmware version SUOB, SUOD or SUOE may experience servo seek retries which can cause drive failures. |
Closed |
FAB 277070 |
|
These issues are addressed in Firmware SU0F, as delivered in patch 141469-02 (or later) for boot drives and 141468-03 (or later) for non-boot drives. See the FAB for add'l details. |
Jun-2010 |
| 37 |
The SP both CLI and GUI says:
Warning: The system appears to be in manufacturing test mode.
Contact Service immediately. |
Closed |
|
6826348 |
The service account on the SP was left enabled by field personal. Disable it or reflash without preserving the configuration.
In 'sunservice', run: /usr/local/bin/sunserviceacct disable |
Apr-2009 |
| 36 |
Customer running system on 110v and the amber Service LED is illuminated but nothing is logged in the SEL event as to what the problem is. |
Closed |
|
6920764 |
Documented on these four pages in Service Manual 819-4359-18: page 1-10, page 3-35, page C-3 and page C-5. |
Jan-2010 |
| 35 |
ILOM 3.X GUI indicates all disks are "Not Available" |
Closed |
|
6881445
6882865
6885568 |
See the CRs for further details. |
Sept-2009 |
| 34 |
The CMA (Cable Management Arm) does not stay closed. |
Closed |
|
6902201 |
Current plan is to add this into the product documentation: Sun Fire X4540 Server Cable Management Arm Installation Advisory |
Aug-2011 |
| 33 |
On SW 2.1, and with linux OS, after disconnect & connect of HDDs by cfgdisk, HDDs blue LED always be on |
Closed |
|
6886455 |
Resolved in SW2.2.
Also, see issue #52 |
Nov-2009 |
| 32 |
SSD support on thor? |
Closed |
|
|
The Service Manual contains details of slots and qty supported. |
Jul-2009 |
| 31 |
Using SSDs for the boot device |
Closed |
|
|
The Product Team actually initially defined that as something we don't want to/can't support - no technical reason was provided. As such, it was never defined as a configuration that was required to be supported, and was never tested. May work, but is not supported. |
Jul-2009 |
| 30 |
Thor SW2.0 contains LSI fw "Phase 15". When the controller fw is upgraded, it will cause this warning to appear during POST: Adapter configuration may have changed, reconfiguration is suggested! |
Closed |
|
6852354 |
The message is confirmed benign. Please see CR 6852354 for details. |
Jul-2009 |
| 29 |
2TB boot disk support. |
|
|
|
Will need S10u8 and SW2.1 to support 2TB boot disks. |
Apr-2009 |
| 28 |
NGE ports (MCP55 chipset) hard hang when duplex mismatch and could not be recovered by reboot. |
|
|
6648502 |
Resolved in patch 138286-02 |
Apr-2009 |
| 27 |
A240 Power Supplies fail.
Only seen in Xoption and FRU parts:
- F300-2161-01 - PSU FRU
- 594-5559-01 - PSU
PSUs are screened at the factory. FRU and Xoptions are not. |
Closed |
|
|
Details sketchy, this is all that is currently known...
"from the rather brief description of this PS problem, it appears that the server system boots up OK on the good PS, then the SP senses that the suspect PS has a fault as evident by the PS amber fault LED being lighted. If this PS was completely DOA, then none of it status lights should come on." (Partial Purge Waiver) |
Apr-2009 |
| 26 |
CMA (cable management arm) CRU details. |
Closed |
|
|
Old Thor CMA F371-2887-01 and New Thor CMA: 350-1363-01. Old CMA for old (original chassis) New CMA for new "shanghai" chassis.
Update: 03/05/2009
New CMA FRU part should be available on/near 04/13/2009
Please see 3.3.2 FRU/CRU Compatibility in the service manual (819-4359-19) |
Mar-2009 |
| 25 |
Certain Disk Drives May Experience Data Miscompare or Drive Initialization Issues which may result in the system failing to boot. |
Closed |
Sun Alert 256068 |
6797158
6779446 |
Updated disk fw, SU0D, via patch 140698-01 (Solaris) 141171-01 (Linux) |
Mar-2009 |
| 24 |
500GB Kurophone-II Hitachi SATA disks may have hdd resets. |
Closed |
SunAlert 256069 |
6723520 |
In disk firmware AJ0A, when the drive receives an SCT Status Request Command, the drive executes it immediately regardless of drive side operation, and results in the drive aborting the drive side operation. When the drive receives another command, the firmware aborts the operation also. This confuses the interface and causes the host to reset the drive.
Resolution:
Disk firmware AV0A Patch 140576-03 |
Jan-2009 |
| 23 |
A method to disable CPU cores in the BIOS needs to be provided. |
Closed |
|
6628265 |
We do not have such feature available as of now.
RFE is specifically for this purpose which has gone dormant due to many higher priorities. If you believe there are justifiable business potentials, eng team and/or product team will need to be involved. |
Feb-2009 |
| 22 |
SW 2.0 LSI upgrade (FW12702_B62600_51205.iso) appears to be in an endless upgrade loop. |
Closed |
|
|
Let the upgrade continue -- it takes about 22 minutes to complete. It will eventually stop at the A:\> prompt. From there, remove CD or ISO image and reboot the platform. |
Jun-2009 |
| 21 |
Product Notes (820-4869-11) contains a workaround that references NVIDIA files that are not yet available.
The product notes incorrectly says:
Workaround: Use the v.130 driver from NVIDIA.
(This issue is related to Issue #04 below.) |
Closed |
|
|
SW 2.0 Tools and Drivers CD contains:
\linux\drivers\nvidia
nvnet-rhel4.7-1-31.x86_64.rpm
nvnet-rhel5.2-1-31.x86_64.rpm |
Aug-2009 |
| 20 |
Customer and field confusion over two unnecessary files listed on x4540 SW1.1 SDLC page:
X4540_12394B2_44497g.fw and X4540_61801_44497g.rom |
Closed |
|
6803791 |
The LSI controller fw on x4540 is updated via the SIA. Use the latest SIA to update the LSI firmware. |
Feb-2009 |
| 19 |
Cannot set BMC (SP) network setting via BIOS |
Closed |
|
6785026 |
|
Jan-2009 |
| 18 |
Chassis alert status confused when plugging in PSU that has power connected. |
|
|
6785275 |
Fixed in ILOM 3.0.3.30 |
Dec-2008 |
| 17 |
110v PSU option for Thor |
Closed |
|
|
3rd PSU Q&A |
Aug-2009 |
| 16 |
X4540 hanging - CPU in watchdog but does not reset |
Closed |
|
6773745 |
See the CR for setpci or pcitweak workaround |
Dec-2008 |
| 15 |
Wrong type of Thermal Grease and no Cleaning Wipes are included with some F541-0491 FRUs. |
Closed |
|
|
Newer F541-0491 FRU kits have correct grease and wipes. Existing FRU inventory in Product Distribution Centers (PDCs) in different geos will not be reworked since this is cost prohibitive. If needed, order Thermal Grease FRU Kit: F350-1271-01 which contains thermal grease (p/n 310-0065-01) x2 and cleaning wipes (p/n 250-1802-01) x2. |
Dec-2008 |
| 14 |
W2k8 install pack fails during installation |
|
|
|
This is a software issue, see the software issue table below. |
|
| 13 |
RAID broken mirror / black cat issue |
Closed |
|
|
Investigation will continue at the next full moon on Friday the 13th. |
Nov-2008 |
| 12 |
Windows 2008 does not see any disks that were previously setup as a ZFS pool. |
Closed |
|
|
This is a software issue, see the software issue table below. |
|
| 11 |
PS-Fault LEDs may illuminate during system power-up. |
Closed |
|
6762779 |
|
Nov-2008 |
| 10 |
Reports that 2x 375-3357 (Dual-Channel Ultra320 LVD SCSI PCI Express Adapter) will only work in Slots 0 and 2. If any in Slot 1, get amber LED and "BMC not responding" |
Open |
|
|
Under Investigation |
Nov-2008 |
| 09 |
Does x4540 fit into Sun Rack II? |
Closed |
|
|
Thor was not qualified at Redwood RR -- Thor hw team is investigating this.
Update 03/25/2009:
New rail kits are expected 04/13/2009 |
Mar-2009 |
| 08 |
A Security Vulnerability in the Sun Integrated Lights-Out Manager (ILOM) may Allow Unauthorized Access Through the Web Interface |
Closed |
SunAlert
243486 |
6732655 |
Fixed in SW 1.0.1 or greater |
Oct-2008 |
| 07 |
Certain FRU data may be missing. |
Closed |
|
6755996 |
See CR 6755996 for fix scheduled.
Currently ILOM 2.0.2.15 |
Oct-2008 |
| 06 |
Tool needed to interpret SP snapshot data. |
Closed |
|
|
ILOM Snapshot Miner 1.0 |
Nov-2009 |
| 05 |
System Controller (SC) "OK" LED is off even when system is fully functional, i.e. it is not functional. LED does illuminate during the LED test. |
Closed |
|
6754751 |
Resolved in ILOM 3.0. |
Sept-2008 |
| 04 |
Nvidia GE resets under heavy load.
|
Closed |
|
|
This is a software issue, see the software issue table below. |
|
| 03 |
0x12 Sync Flood followed by a Parity Error such as | Memory #0x19 | Parity | Asserted | CPU 15 DIMM(PAIR) 15
System will reboot with memory parity errors. (w/ Micron 2GB DIMMs - register INSSTUA32866-GS53) in idle state will reboot due to a reported parity error on the perr_L signal. This error was duplicated on multiple x4540s with Micron 2GB DIMMs. |
Closed |
|
6752784 |
Resolution:
Currently RCA is being performed at Micron with the failed DIMMs.
Available workaround(s):
1.Replace DIMMs with another brand (ie. Micron to Hynix)
2.Limited engineering release SW1.0.2 (that will disable "DRAM Address Parity Errors" checks) |
Sept-2008 |
| 02 |
There is no Power Calculator for Thor |
Closed |
|
|
Details |
Sept-2008 |
| 01 |
ipmitool FRU information is missing for the 48th disk. (hdd47.fru) |
Closed |
|
6748527 |
This bug is closed with fix delivered and accepted in SW 1.1 release. |
Sept-2008 |
| 00 |
Bugs waived at RR. |
Closed |
|
|
Historical list which is no longer updated. |
Sept-2008 |
