Spares Kit for the Exadata Database Machine

Asset ID:	1-79-1323593.1
Update Date:	2012-04-26
Keywords:

Solution Type Predictive Self-Healing Sure

Solution 1323593.1 : Spares Kit for the Exadata Database Machine

Applies to:

Exadata Database Machine V2 - Version Not Applicable and later
Exadata Database Machine X2-2 Hardware - Version Not Applicable and later
Exadata Database Machine X2-8 - Version Not Applicable and later
Information in this document applies to any platform.

Purpose

Provide the Field with a process for storing spare parts for Exadata Database Machine systems at a customer's site.

Details

Spares Kit for the Exadata Machine

Every Exadata ships with a spares kit consisting of Disks, Flash Cards and Cables. The quantities of the kit spares vary based on the Exadata configuration (Full, Half, and Quarter Racks). The Exadata Multi-rack upgrade kit will use some of the spare cables. The content of the kits are described in the Exadata Owner's Guide in the documentation set.

Customer Responsibilities:

These kits ship with the Exadata and are considered part of the machine (cold spares) and are owned by the customer. The customer is responsible for safe storage of these parts. The customer is responsible for allowing access to these parts for the Oracle System Engineer if they are to be used to expedite the repair of the Exadata. The spares kit can provide another option for the specific spares when needed.

The spares kit can be used to save time if the customer does not want to wait for a spare to be shipped from an Oracle stocking location. The customer can choose to replace a disk themselves using the spares kit disk. The customer should call Oracle support for step-by-step telephone assistance when replacing a disk.
A contract customer never has to replace the disk themselves. They can have an Oracle Service Engineer replace the disk using their spares kit disk if they so choose.

The contract customer should never attempt to replace the Flash Cards or Cables from the spares kit. This will always be done by a trained Oracle Service Engineer. The customer can go to the following link to contact support:

http://www.oracle.com/us/support/contact-068555.html

Some customers do not want the spares kit. They do not have room for storage or they do not want to manage the kits. If a customer insists that they do not want the spares, the Service Engineer can return the spares to their regional stocking location. Contact the local Service Logistics Specialist. They will use the Material Transfer (MT) process to transfer the parts into stock and reconcile the inventory in the GSI system. The customer will not receive a refund or credit for these parts

Oracle Service Engineer Responsibilities:

The Oracle Service Engineer will replace the part in the machine from the spares kit and then replenish the kit from Service stock. The Oracle Engineer will update the spares kit parts if there are any Engineering Changes (ECO) that are required for like parts in the machine. For example, if an ECO requires a change to the Flash Cards in the machine then the same change will be performed on the Flash Cards in the spares kit.

Sales Consultant Responsibilities:

There is an option for a customer to purchase additional onsite spares for Exadata. A customer should contact their Sales Consultant for more details

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