Sun SPARC Enterprise M9000-64 Server
 
Sun SPARC Enterprise M9000-32 Server
 
Sun SPARC Enterprise M8000 Server
 
Sun SPARC Enterprise M3000 Server
 
Sun SPARC Enterprise M4000 Server
 
Sun SPARC Enterprise M5000 Server
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun PSH
 

Applies to:

Purpose

Provide additional information for message ID: SCF-8001-P2

Details

Predictive Self-Healing Article
Fatal error detected within an IOC chip.

Type

Fault

  fault.chassis.SPARC-Enterprise.asic.ioc.ch.fe

Severity

Critical

Description

A fatal error was detected within an IOC chip. This fatal error affects only a single IO Channel.

Automated Response

The IO Channel will be deconfigured after the domain is reset.

Impact

The domain using the IO Channel is reset. The IO Channel will be deconfigured after the domain is reset.

Suggested Action for System Administrator

Schedule a repair action to replace the affected Field Replaceable Unit (FRU), the identity of which can be determined using fmdump -v -u EVENT_ID. Please consult the detail section of the knowledge article for additional information

Details

A fatal error was detected within an IOC chip. This fatal error affects only a single IO Channel.

The domain using the IO Channel is reset.

The IO Channel will be deconfigured after the domain is reset.


Availability of I/O devices depends on which IO Channel was deconfigured.



    SPARC Enterprise M3000 platform:


      IO Channel 0 provides access to all internal I/O and PCI-Express slots 0, 1, 2, and 3.

      The platform becomes unbootable.



    SPARC Enterprise M4000 platform:

   
       IO Channel 0 provides access to PCI-X slot 0, PCI-Express slots 1 and 2,
       and all the internal I/O.

       IO Channel 1 provides access to PCI-Express slots 3 and 4.



    SPARC Enterprise M5000 platform:


       IO Channel 0 provides access to PCI-X slot 0, PCI-Express slots 1 and 2,
       and all the internal I/O.

          IOU#0: Internal I/O includes the DVD drive, the DAT drive, HDD#0 and HDD#1.
          IOU#1: Internal I/O includes HDD#2 and HDD#3.

       IO Channel 1 provides access to PCI-Express slots 3 and 4.



    SPARC Enterprise M8000/M9000 platforms:

   
       IO Channel 0 on IOC chip 0 provides access to PCI-Express slots 0 and 1 on this IOU.

       IO Channel 1 on IOC chip 0 provides access to PCI-Express slots 2 and 3 on this IOU.

       IO Channel 0 on IOC chip 1 provides access to PCI-Express slots 4 and 5 on this IOU.

       IO Channel 1 on IOC chip 1 provides access to PCI-Express slots 6 and 7 on this IOU.


The recommended service action for this event is to schedule the replacement of the affected FRU.

       LEGEND

      RED        = SUNW-MSG-ID
      BLUE     = EVENT_ID
      GREEN  = FRU


Step 1. Collect the fault message (use one of the following methods):


   Single-line fault message displayed on the XSCF console:

   Mar 20 21:06:00 san-ff2-21-0 fmd: SOURCE: sde, REV: 1.12, CSN: 7860000772  
   EVENT-ID: bb6e7899-2afe-496a-9e4a-b804a4cb4d3f
   Refer to http://www.sun.com/msg/ SCF-8001-P2 for detailed information.


   Complete fault message using 'fmdump -m' on the XSCF console:

   MSG-ID:  SCF-8001-P2, TYPE: Fault, VER: 1, SEVERITY: Critical
   EVENT-TIME: Tue Mar 20 21:06:00 UTC 2007
   PLATFORM: SPARC-Enterprise, CSN: 7860000772, HOSTNAME: san-ff2-21-0
   SOURCE: sde, REV: 1.12
   EVENT-ID: bb6e7899-2afe-496a-9e4a-b804a4cb4d3f
   DESC: A fatal error was detected within an IOC chip. This fatal error affects only a single
   IO Channel.
   Refer to http://www.sun.com/msg/SCF-8001-P2 for more information.
   AUTO-RESPONSE: The IO Channel will be deconfigured after the domain is reset.
   IMPACT: The domain using the IO Channel is reset. The IO Channel will be deconfigured after
   the domain is reset.
   REC-ACTION: Schedule a repair action to replace the affected Field Replaceable Unit (FRU),
   the identity of which can be determined using fmdump -v -u EVENT_ID.
   Please consult the detail section of the knowledge article for additional information


Step 2. Collect the output from the 'fmdump -v -u EVENT_ID' command

    

   SPARC Enterprise platform example:
 
   xscf> fmdump -v -u bb6e7899-2afe-496a-9e4a-b804a4cb4d3f

         TIME                 UUID                                 MSG-ID
         Mar 20 21:06:00.3088 bb6e7899-2afe-496a-9e4a-b804a4cb4d3f SCF-8001-P2
           100%  fault.chassis.SPARC-Enterprise.asic.ioc.ch.fe

                 Problem in: hc:///chassis=0/iou=0/ioc=0/ch=0
                    Affects: hc:///chassis=0/iou=0/ioc=0/ch=0
                        FRU: hc://:product-id=SPARC-Enterprise:chassis-id=7860000772:
                             server-id=san-ff2-21-0:
                             part=CA20393-B55X 001AA:revision=0101/component=/IOU#0


Step 3. Contact your Authorized Service Provider.


If you require additional information, please refer to Document 1002526.1.

Product
z-Other Server Models 1000-9999

Product_uuid
41751310-63d5-11d7-9179-89d0596b661d

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