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PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun PSH
 

Applies to:

Purpose

Provide additional information for message ID: PCI-8000-3R

Details

Predictive Self-Healing Article
Problem in PCI Subsystem

Problem in PCI Subsystem

Type

Fault

  fault.io.pci.device

Severity

Critical

Description

The system has diagnosed a problem in one or more PCI buses or devices, based on the error telemetry detected by the PCI subsystem.

Automated Response

This fault requires user and/or service interaction and currently does not have an automated response agent.

Impact

Possible loss of devices that may be attached to the system via this device/bus and/or system downtime.

Suggested Action for System Administrator

Use fmdump -v -u to identify the suspected device(s).

Schedule a repair procedure to replace the affected device.

Details

The Message ID:  PCI-8000-3Rindicates a problem with a device on the PCI bus which requires service.

The fault is caused by a PCI device in the system. If that device is contained with the Motherboard then the Motherboard will be indicted. If the device is in a slot then the slot will be called out. Use the fmdump -v -u EVENT_ID command to determine the faulty components as shown in the example below. The faulty component is specified in the FRU: field of the output as shown:

# fmdump -v -u f3b6c67b-45ac-6dcf-d88c-f7f1ffdf0bf9
TIME                 UUID                                 SUNW-MSG-ID
Dec 31 21:42:18.4003 f3b6c67b-45ac-6dcf-d88c-f7f1ffdf0bf9 SUN4-8000-3R
  100%  fault.io.pci.device
         FRU: hc://product-id=SUNW,Sun-Fire-880/component=/pci@9,600000:PCI8
        rsrc: hc:///motherboard=0/hostbridge=1/pcibus=0/pcidev=1/pcifn=0

In this example, the failing device is in PCI Slot 8. Have this information available when contacting Sun Services for a repair.

Note: You may also be requested to provide a copy of the files in the /var/fm/fmd directory and also a copy of the output from the fmadm config command.

Note: If you have encountered this problem on a Sun Blade 1000 system, reported FRUs may be mislabeled. Please reference the following SRDB (Symptom Resolution Data Base) link for further information.

  Document 1011273.1 Sun Blade 1000 FRU Mislabeling

Product
Boards

Product_uuid
e368db18-0fd5-11d8-84cb-080020a9ed93

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