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Sun Fire V490 Server
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun PSH
 

Applies to:

Purpose

Provide additional information for message ID: PCI-8000-24

Details

Predictive Self-Healing Article
Problem in PCI Subsystem

Type

Fault

  defect.io.pci.driver

  fault.io.pci.bus

Severity

Critical

Description

The system has diagnosed a problem, the suspects include one or more PCI buses and one or more PCI controller drivers.

Automated Response

This fault requires user and/or service interaction and currently does not have an automated response agent.

Impact

Possible loss of devices that may be attached to the system via this device/bus and/or system downtime.

Suggested Action for System Administrator

Use fmdump -v -u to identify the suspected device(s)or driver(s).

Check for patches to identified device drivers, schedule a repair for indicated hardware.

 

Details

The Message ID:  PCI-8000-24indicates a problem with the hardware and/or driver software in the PCI subsystem which requires service.

Use the fmdump -v -u EVENT_ID command to determine the faulty components as shown in the example below:

 

#fmdump -v -u 4a64c9ca-2e7f-4168-ab71-d2ad7393ef85

Aug 30 18:02:59.4798 4a64c9ca-2e7f-4168-ab71-d2ad7393ef85 PCI-8000-24
 
   20%  defect.io.pci.driver
         FRU: pkg:///SUNWcakr
        rsrc: mod:///mod-name=pcisch/mod-id=29

   80%  fault.io.pci.bus
         FRU: hc://product-id=SUNW,Sun-Fire-880/motherboard=0
        rsrc: hc:///motherboard=0/hostbridge=1/pcibus=0

The defective software module is indicated in the rsrc line as the mod-name. Make note of the module(s) indicated (pcisch above) and go to http://sunsolve.sun.com to determine is there are any recent patches for the module(s). Apply any necessary patches. If the problem persists or if you have any trouble obtaining patches contact Sun Services for assistence.

In this example, the most likely failing device is on the motherboard. Have the above information available when contacting Sun Services for a repair.

Note: You may also be requested to provide a copy of the files in the /var/fm/fmd directory and also a copy of the output from the fmadm config command.

Product
Boards

Product_uuid
e368db18-0fd5-11d8-84cb-080020a9ed93

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