Asset ID: |
1-77-1020312.1 |
Update Date: | 2012-07-26 |
Keywords: | |
Solution Type
Sun Alert Sure
Solution
1020312.1
:
Certain Disk Drives May Experience Data Miscompare or Drive Initialization Issues
Related Items |
- Sun Storage J4400 Array
- Sun Fire X2200 M2 Server
- Sun Storage 7310 Unified Storage System
- Sun SPARC Enterprise T1000 Server
- Sun Storage J4200 Array
- Sun Fire X4500 Server
- Sun Fire T1000 Server
- Sun Fire X2250 Server
- Sun Fire X4540 Server
- Sun Storage 7410 Unified Storage System
- Sun Fire X2100 M2 Server
- Sun Fire X2100 Server
|
Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun Alert
- .Old GCS Categories>Sun Microsystems>Sun Alert>Criteria Category>Data Loss
- .Old GCS Categories>Sun Microsystems>Sun Alert>Release Phase>Resolved
|
PreviouslyPublishedAs
256068
Bug Id
SUNBUG:6797158, SUNBUG:6779446
ProductSun Fire X4500 Server
Sun Fire X4540 Server
Sun Fire X2100 Server
Sun Fire X2100 M2 Server
Sun Fire X2200 M2 Server
Sun Fire X2250 Server
Sun Ultra24 Workstation
Sun Fire T1000 Server
Sun SPARC Enterprise T1000 Server
Sun Storage J4200 Array
Sun Storage J4400 Array
Sun Storage 7310 Unified Storage System
Sun Storage 7410 Unified Storage System
Date of Resolved Release31-Mar-2009
***Checked for relevance on 26-Jul-2012***
1. Impact
Certain disk drives with disk firmware version SU0B may
experience data integrity issues or drive intialization failure. There
are two possible conditions associated with these drive firmware Bugs:
A. Disk drives may experience data miscompare errors, potentially
affecting
data integrity.
B. The affected drive may fail to initialize (hang) following power
initialization and may not be visible to the system.
2. Contributing Factors
These issues can occur on the following disk drives:
- ST32502NS (250.0GB) SATA Disk Drive (390-0411-02, 390-0411-03)
- ST35002NS (500.0GB) SATA Disk Drive (390-0412-02)
- ST37502NS (750.0GB) SATA Disk Drive (390-0413-02)
- ST31000NS (1.0TB) SATA Disk Drive (390-0414-02)
with firmware version SUOB and without firmware version SU0D, for the
following
platforms:
Sun Fire X4500 and X4540
Sun Fire X2100 and X2100 M2 (250GB only),
Sun Fire X2200 M2 (250GB only) , Sun Fire X2250 (250GB only)
Ultra24
(250GB only)
Sun Fire T1000 (250GB only), Sun SPARC Enterprise
T1000 (250GB only)
Sun Storage J4200/J4400 Arrays (1 TB only)
To determine the firmware revision on the drive, run format(1M) with
'inquiry', as in the following examples:
example 1:
# format
Searching for disks...done
AVAILABLE DISK SELECTIONS:
0. c0t0d0 <ATA-SEAGATEST31000N-SU0B cyl 60797 alt 2 hd 255 sec 126>
/pci@0,0/pci1022,7458@1/pci11ab,11ab@1/disk@0,0
1. c0t1d0 <ATA-SEAGATEST31000N-SU0B cyl 60797 alt 2 hd 255 sec 126>
/pci@0,0/pci1022,7458@1/pci11ab,11ab@1/disk@1,0
2. c0t2d0 <ATA-SEAGATEST31000N-SU0B cyl 60797 alt 2 hd 255 sec 126>
/pci@0,0/pci1022,7458@1/pci11ab,11ab@1/disk@2,0
3. c0t3d0 <ATA-SEAGATEST31000N-SU0B cyl 60797 alt 2 hd 255 sec 126>
...
39. c5t4d0 <ATA-SEAGATEST31000N-SU0B cyl 60797 alt 2 hd 255 sec 126>
/pci@2,0/pci1022,7458@8/pci11ab,11ab@1/disk@4,0
40. c5t7d0 <ATA-SEAGATEST31000N-SU0B cyl 60797 alt 2 hd 255 sec 126>
/pci@2,0/pci1022,7458@8/pci11ab,11ab@1/disk@7,0
Specify disk (enter its number): 40
selecting c5t7d0
[disk formatted]
FORMAT MENU:
disk - select a disk
type - select (define) a disk type
partition - select (define) a partition table
current - describe the current disk
format - format and analyze the disk
fdisk - run the fdisk program
repair - repair a defective sector
label - write label to the disk
analyze - surface analysis
defect - defect list management
backup - search for backup labels
verify - read and display labels
save - save new disk/partition definitions
inquiry - show vendor, product and revision
volname - set 8-character volume name
!<cmd> - execute <cmd>, then return
quit
format> inquiry
Vendor: ATA
Product: SEAGATE ST31000N
Revision: SU0B <---
example 2:
scsvr-56@[/]>format
Searching for disks...done
AVAILABLE DISK SELECTIONS:
0. c2t0d0 <DEFAULT cyl 45597 alt 2 hd 255 sec 126>
/pci@0,0/pci108e,534b@5/disk@0,0
1. c2t1d0 <DEFAULT cyl 60797 alt 2 hd 255 sec 126>
/pci@0,0/pci108e,534b@5/disk@1,0
Specify disk (enter its number): 1
selecting c2t1d0
[disk formatted]
FORMAT MENU:
disk - select a disk
type - select (define) a disk type
partition - select (define) a partition table
current - describe the current disk
format - format and analyze the disk
fdisk - run the fdisk program
repair - repair a defective sector
label - write label to the disk
analyze - surface analysis
defect - defect list management
backup - search for backup labels
verify - read and display labels
save - save new disk/partition definitions
inquiry - show vendor, product and revision
volname - set 8-character volume name
!<cmd> - execute <cmd>, then return
quit
format> inquiry
Vendor: ATA
Product: SEAGATE ST31000N
Revision: SU0B <---
format>
either of the above examples indicate the drive firmware revision is
SU0B and requires upgrade to SU0D.
Alternatively, drives can be inspected visually
for the Sun model number (as listed in Contributing Factors).
3. Symptoms
The data
miscompare issue will not produce any visible symptoms and will not be
detected by the drive or the host.
For the drive hang issue, the affected drive may fail to initialize
following power initialization and may not be visible to the system.
4. Workaround
There is no workaround or avoidance for the data miscompare issue.
To avoid the drive hang issue, limit the number of power cycle events
to the system until drive firmware can be upgraded.
5. Resolution
These issues are addressed in the following release:
- Firmware SU0D (as delivered in patch 140698-01 or later) for the
following drives:
- ST32502NS (250.0GB) SATA Disk Drive (390-0411-02, 390-0411-03)
- ST35002NS (500.0GB) SATA Disk Drive (390-0412-02)
- ST37502NS (750.0GB) SATA Disk Drive (390-0413-02)
- ST31000NS (1.0TB) SATA Disk Drive (390-0414-02)
for the following platforms:
Sun Fire X4500 and X4540
Sun Fire X2100 and X2100 M2 (250GB only),
Sun Fire X2200 M2 (250GB only) , Sun Fire X2250 (250GB only)
Ultra24
(250GB only)
Sun Fire T1000 (250GB only), Sun SPARC Enterprise
T1000 (250GB only)
To address this issue for ST31000NS (1.0TB) drives in J4200/J4400
arrays only, two
CAM patches must be installed (platform update first followed by
firmware
update) due to dependencies between the platform and firmware carried
forward from the -01 version of these patches. In
order for the two patches to be installed, CAM must be running (or
upgraded to) version 6.2 (or later) and can be downloaded from:
http://www.sun.com/download/index.jsp?cat=Systems%20Administration&tab=3&subcat=Storage%20Management
followed by application of the folllowing CAMS patches:
- for Solaris:140060-02 (or later) and 140064-02 (or later)
- for Linux: 140062-02 (or later) and 140065-02 (or later)
- for Windows:140061-02 (or later) and 140066-02 (or later)
Installation of these patches
will vary for each OS, and instructions
can be found in the README file of each patch. Shortly after
these patches are installed, CAM will generate an alarm which will
guide the admin through the upgrade process when desired.
If the J4400 is used as part of Sun Storage 7310/7410, upgrade to the latest appliance software image.
The disk drive firmware is included and will be upgraded automatically.
Note:
Although the probability
of occurrence for either condition is low, it is highly recommended
that
drive firmware be upgraded for all affected disks, regardless of system.
Modification History
13-Apr-2009: Added Category of Data Loss
17-Aug-2009: Updated Resolution section with Additional Info for 7310/7410
26-Jul-2012:Maintenance check for relevance/currency, no change in content
Patches:
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