Asset ID:	1-77-1019249.1
Update Date:	2012-01-17
Keywords:

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Solution Type  Sun Alert Sure

Solution  1019249.1 :   One or More Incorrect Storage Domain Licenses May be Enabled on Sun StorageTek 25xx Arrays  


PreviouslyPublishedAs
237684

Bug Id
SUNBUG: 6685210

Product
Sun StorageTek 2510 Array
Sun StorageTek 2530 Array
Sun StorageTek 2540 Array

Date of Workaround Release
12-May-2008

Date of Resolved Release
14-Jan-2009


1. Impact

One or more incorrect Storage Domain licenses may be enabled on Sun StorageTek 25xx arrays, which may cause inability to modify or create volumes/hotspares/virtual disks, CAM alarms of non-compliance, array health reported as "degraded", or invalid license features to be enabled.

2. Contributing Factors

This issue can occur on the following platforms:

• Sun StorageTek 2510 array
  
• Sun StorageTek 2530 array
  
• Sun StorageTek 2540 array
  

The only valid Storage Domain license values for the StorageTek 25xx arrays are:

• 1 default domain and 2 Storage Domains.

For any expansion trays (Sun StorageTek 2501) there should also be a drive tray license enabled.

3. Symptoms

The following symptoms may occur:

• Inability to modify or create volumes/hotspares/virtual disks.
• The arrays health is displayed as 'Degraded'.
• An alarm is reported in CAM indicating the license feature is not compliant.
• Invalid license features enabled in the Support Data file "storageArrayProfile.txt".

Example of CAM alarm:

Alarm ID   : alarm2
Description: Premium feature Storage Domain - 64 is not compliant
Severity   : Major
Element    : SUN.540-7198-01.0729BE21F3
GridCode   : 70.66.1030
Date       : 2008-03-19 10:38:29

Alarm ID   : alarm3
Description: Premium feature Volume Copy is not compliant
Severity   : Major
Element    : SUN.540-7198-01.0729BE21F3
GridCode   : 70.66.1070
Date       : 2008-03-19 10:38:29

Example of invalid Storage Domain (64 and 16 both enabled) in the Support Data file "storageArrayProfile.txt":

Feature summary and status
Storage Domain - 2   Enabled true   Compliant true  WithinLimits true
Storage Domain - 64   Enabled true   Compliant true WithinLimits false 
Storage Domain - 16   Enabled true   Compliant true WithinLimits true
Drive Tray Addition   Enabled true   Compliant true WithinLimits true

Example of valid information in the Support Data file "storageArrayProfile.txt" (for one 2540 array with an expansion tray):

Storage array pseudo worldwide name (ID): 600A0B80002F9DBA00000000481620F8
Feature enable identifier: 0000002cadf1303135383820457fc82a
Storage Domain - 2      Enabled true    Compliant true  WithinLimits true
Drive Tray Addition     Enabled true    Compliant true  WithinLimits true

4. Workaround

To work around the described issues:

For CAM:

1. Login to the Sun StorageTek Common Array Manager (CAM) software:


2. Disable the incorrect license feature:

For sscs:

1. Login to the array with the sscs cli:

# sscs login -h localhost -u root

2. View the licenses:

sscs list -a <arrayname> license

Example:

bash-3.00# sscs list -a rw_2540_1 license
Array: rw_2540_1
WWN:                        60:0A:0B:80:00:49:31:3D:00:00:00:00:47:FD:56:45
Serial Number:              SN 0810BE3B96
Feature Enable Identifier:  3030 3732 3820 0000 00F4 30F1 47FD 5624
License:                    StorageDomain
Description:              Enables the storage domains feature.
Status:                   Enabled
Quantity Licensed:        64
Quantity Used:            0

3. Remove the incorrect license value that shows up in the above 'sscs list' command.

# sscs remove -a <arrayname> license <incorrect value>

Example:

# sscs remove -a array01 license StorageDomain 

4. Verify the license value has been removed. Only the default value should be enabled:

#sscs list -a <arrayname> license

5. Resolution

Please see the Workaround section above to resolve this issue. If neither of the above procedures correct this issue, contact your Oracle Support representative (This issue has since been corrected in the manufacturing process).

Modification History
14-Jan-2009: Updated Resolution section, republish Resolved
17-Jan-2012: correction to sccs command in Workaround


Internal Comments
Please send technical questions to the following email:
[email protected]
and CC the following persons:
Internal Contributor/Submitter
Internal Eng Responsible Engineer
Internal Services Knowledge Engineer

If the above procedures do not resolve the issue, a safeSysWipe command
will need to be issued on each controller in the debug shell to clear
the security and Feature Enabler ID.

NOTE:  After executing the 'safeSysWipe' command on both controllers, reboot both controllers.

safeSysWipe:

 *** WARNING: wipes the security region which contains Enabler
ID numbers. After running this command any premium features will
show up as "Out Of Compliance" and will require new keys.

Example of incorrect licenses before safeSysWipe:

Storage array pseudo worldwide name (ID): 600A0B8000388F020000000047A923D0
Feature enable identifier: 30363039392000000000000047a923be
Storage Domain - 2      Enabled true    Compliant true 
WithinLimits true
Storage Domain - MAX    Enabled true    Compliant true 
WithinLimits false
Drive Tray Addition     Enabled true    Compliant true 
WithinLimits true

Correct Licenses after safeSysWipe:

Storage array identifier (SAID): 600A0B8000388F020000000047A923D0
Feature enable identifier:       30363039392000000000000047f2f0dc
Feature summary and status
Storage Domain - 2   Enabled true   Compliant true   WithinLimits true
Drive Tray Addition   Enabled true   Compliant true   WithinLimits true


Internal Contributor/submitter - [email protected]
Internal Eng Responsible Engineer- [email protected]
Internal Services Knowledge Engineer - [email protected]
Internal Eng Business Unit Group - NWS (Network Storage)
Internal Escalation IDs
70190566, 38053086, 65881221, 65891994, 70162996, 65875405, 11209254
14-Jan-2008, david m: no further activity will be taken, no new escalations, Workaround is the Resolution


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