Description

 Disk drive may off line resulting in unplanned outage. In RAID 0 configuration (vdisk) there may be risk of data loss. In RAID 5 volumes there may be data loss in the event of a double disk failure during volume rebuild.

Occurrence

This issue may occur in the following releases:

• Sun StorEdge 3510 FC array with firmware 0691
• Sun StorageTek 6130/6140/6540 arrays with CSM 200 trays with firmware 0691
• Sun StorageTek Flexline 240/280/380 arrays with CSM 200 trays with firmware 0691

Note: Disks that have been upgraded to firmware "3092" are not affected by this issue.

To identify the firmware on the drive use the storageprofile.txt file collected as part of supportdata, as follows:

    <storagearrayprofile.txt SNIP.. start>

    DRIVES-----------------------

    TRAY, SLOT STATUS CAPACITY CURRENT DATA RATE PRODUCT ID FIRMWARE VERSION

    85, 1 Optimal 136 GB 4 GB/s ST314655FSUN146G 0691
    85, 2 Bypassed 136 GB Unknown
    85, 3 Optimal 136 GB 4 GB/s ST314655FSUN146G 0691
    85, 4 Optimal 136 GB 4 GB/s ST314655FSUN146G 0691

    <storagearrayprofile.txt SNIP.. END>

Or use CAM "Disk Summary page" to determine the drive firmware.

To display "Disk Summary page" information:

    - Click Sun StorageTek Common Array Manager.
    - The navigation pane and the Storage System Summary page are displayed.
    - In the navigation pane, expand the array you want to work with.
    - The navigation tree is expanded for that array.
    - Expand Physical Devices and choose Disks.

The Disk Summary page is displayed.

For a 3510, do the following:

    # sccli

after choosing the correct array, run the sub-command as follows:

    > show disks
    Ch Id Size Speed LD Status IDs Rev
    ----------------------------------------------------------------------------
    2(3) 0 68.37GB 200MB ld0 ONLINE SEAGATE ST314655FSUN146G 0691

the value in the 'Rev' column is the disk's current firmware revision.

Symptoms

Drive goes off line causing various log entries, for example, IO timeouts, write/read faults, Drive not responding, Drive not present.

Fail modes of "CE" Flash Code fault may be seen.

In the CAM Component Summary "Storage Systems - Troubleshooting - FRU - Drives" the disk shows as "bypassed". 

Workaround

There is no workaround for this issue.

This issue is addressed in the following releases:

1. Solaris CAM 6.0 Firmware Release for 2530, 2540, 6130, 6140, 6540

• Patch 128269-04 - Sun StorageTek Common Array Mgr Firmware Updates

2. Linux RHEL SuSE CAM 6.0 Firmware Release for 2530, 2540, 6130, 6140, 6540

• Patch 128271-04 - Sun StorageTek Common Array Mgr Firmware Updates

3. Windows CAM 6.0 Firmware Release for 2530, 2540, 6130, 6140, 6540

• Patch 128270-04 - Sun StorageTek Common Array Mgr Firmware Updates

Note: FOR 6140/6540/NAS 5320 (SANtricity Users)Drive firmware 3092 is available as a DLP file through normal support channels.

4. 3510 array: Hardware FC Disk Drive Patch : Download program and FC Disk Drive firmware

• Patch 136776-01 - 73GB 146GB 300GB FC disks

(supports JBOD systems and 3510 drive downloads)

Note: The above patches deliver drive firmware "3092".

Please contact Sun Support for assistance if a drive or multiple drive faults occur prior to the application of this firmware.

History

27-Feb-2008: Updated Contributing Factors
18-Jul-2012: Maintenance update; checked for relevance, reformatted to correct template

Internal Comments:

Please send technical questions to the following email:
[email protected]
and CC the following persons:
Internal Contributor/Submitter
Internal Eng Responsible Engineer
Internal Services Knowledge Engineer

Only Seagate disk are affected by this Sun Alert. See models below.

       Release FW                 Model        SUN I.D.           Test FW
       ==========                 ======       ========           =======
15k5  (Timberland) 3.5"
FC    ST330055F.3092.fw  300G     ST3300655FC  ST330055FSUN300G
      ST373455F.3092.fw  73G      ST373455FC   ST373455FSUN72G
      ST314655F.3092.fw  146G     ST3146855FC  ST314655FSUN146G

Product Development Engineering

1. Example of drive off line results in a CSM2 system of disk drive "bypassed" state.

<storageprofile.txt SNIP.. start>
DRIVES-----------------------
    TRAY, SLOT  STATUS  CAPACITY  CURRENT DATA RATE   PRODUCT ID    FIRMWARE VERSION
     85, 1    Optimal   136 GB      4 GB/s          ST314655FSUN146G        0691
     85, 2    Bypassed  136 GB     Unknown            <-----*
     85, 3    Optimal   136 GB      4 GB/s          ST314655FSUN146G        0691
     85, 4    Optimal   136 GB     4 GB/s           ST314655FSUN146G        0691

<storageprofile.txt SNIP.. END>

2. Single Drive recovery is by replacement, only.  Do not attempt to "dummy" replace the drives if failed.

3. Escalate to Tier 3 support of multiple drive faults occur, due to this issue, for recovery instructions.

* Seagate 15k5 rpm: 73gb, 146gb, 300gb drives with drive firmware 0691.  The following model/part numbers are effected
540-6548 [F] - 73GB - 15000 RPM FC-AL, Disk Assembly with one of the following disks:, RoHS:Y
390-0326 Seagate ST373455FC (73.4GB - 15000 RPM FC-AL), RoHS:Y

Notes:

     1.The Seagate model number on the serial number label is ST373455FC.
     2.The Sun model number on the serial number label is ST373455FSUN72G.
     3.The Product Identification in SCSI Inquiry bytes 16-31 is ST373455FSUN72G.
       
    540-6550 [F] - 146GB - 15000 RPM FC-AL, Disk Assembly with one of the following disks:, RoHS:Y
    390-0328 Seagate ST3146855FC (146.8GB - 15000 RPM FC-AL), RoHS:Y

     Notes:

     1.The Seagate model number on the serial number label is ST3146855FC.
     2.The Sun model number on the serial number label is ST314655FSUN146G.
    3.The Product Identification in SCSI Inquiry bytes 16-31 is ST314655FSUN146G.

    540-7156 [F] -    300GB - 15000 RPM FC-AL, Disk Assembly with one of the following disks:, RoHS:Y
    390-0330    Seagate ST3300655FC (300GB - 15000 RPM FC-AL), RoHS:Y

     Notes:

     1.The Seagate model number on the serial number label is ST3300655FC.
     2.The Sun model number on the serial number label is ST330055FSUN300G.
     3.The Product Identification in SCSI Inquiry bytes 16-31 is ST330055FSUN300G.


Internal Services Knowledge Engineer: [email protected]
Internal Contributor/submitter: [email protected]
Internal Eng Responsible Engineer: [email protected]
Internal Eng Business Unit Group: NWS (Network Storage)

References

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