SL150 - BackUp Software Application Does Not Detect or Use Both the Library and Drive

Asset ID:	1-72-1495340.1
Update Date:	2012-10-08
Keywords:

Solution Type Problem Resolution Sure

Solution 1495340.1 : SL150 - BackUp Software Application Does Not Detect or Use Both the Library and Drive

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Backup software does not see the library or recognize the drive.

Changes

New installation of library and drive.

Cause

Possible backup application driver for the library and/or the device driver for the LTO drive is needed.

Solution

The backupapplication needs to load their ddriver for the library and/or drives. This may require a restart of the backup application or a reinstallation of the drivers supplied by the backup application.

If the customer is using the driver from the drive vendor and not the backup application driver for the drives, then the latest driver needs to be installed for the drive from that specific drive vendor.

Note: The backup application bendor may need to be engaged to supply the latest version of their drivers for the library and/or drives.

References

<NOTE:1495260.1> - SL150 - Operating System Does Not See The Library, But It Does Recognize The Drive

Attachments

This solution has no attachment