L700 - Tape Cartridge Cannot be Accessed / Ejected During an ACSLS Audit. ACSLS Audit Failure Noted on ACSLS Event Log

Asset ID:	1-72-1487408.1
Update Date:	2012-08-30
Keywords:

Solution Type Problem Resolution Sure

Solution 1487408.1 : L700 - Tape Cartridge Cannot be Accessed / Ejected During an ACSLS Audit. ACSLS Audit Failure Noted on ACSLS Event Log

Applies to:

Sun StorageTek L700 Tape Library - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 7.2 to 8.1 [Release 7.0 to 8.0]
Information in this document applies to any platform.

Symptoms

During an ACSLS AUDIT the LSM reports hardware failures trying to eject cartridges with unreadable labels.

LSM reporting hardware errors, audit is failing reporting an eject failure on cart 0,0,0,8,2 and CAP requesting to remove tapes. ACSLS reporting SLM hardware failure and eject failures during ACSLS audit.

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From the log file:
1. the ACSLS audit is failing to eject tapes to the CAP.
This message appears in the log frequently..

2012-08-27 14:33:18 AUDIT[19051]:
au_cel_reconcile(1): Cartridge ?????? will be ejected from location   0, 0,
0, 8, 2, unreadable label...

2. Library (L700) failure caused during an audit eject.

2012-08-27 14:12:15 AUDIT[18361]:
1 E au_main.c 1 359
au_main: au_eject() unexpected status = STATUS_LIBRARY_FAILURE

2012-08-27 14:12:15 AUDIT[18361]:
252 N au_terminat.c 1 246
au_terminate: audit failed
not all cartridges were ejected, status = STATUS_LIBRARY_FAILURE

3. Audit gets cancelled due for the reason "the CAP is not available" or not all carts were ejected as required by the audit process..

2012-08-27 14:27:10 ACSSA[19004]:
1444 N sa_demux.c 1 296
CAP   0, 0,0: No CAP available, waiting...

2012-08-27 14:27:28 ACSSA[18937]:
1440 N sa_demux.c 1 296
CAP   0, 0,0: Remove cartridges from CAP.

2012-08-27 14:27:38 AUDIT[19004]:
250 N au_terminat.c 1 226
au_terminate: audit cancelled
not all cartridges were ejected, status = STATUS_CANCELLED

==========================================
2012-08-27 14:33:18 AUDIT[19051]:
au_cel_reconcile(1): Cartridge ?????? will be ejected from location   0, 0,
0, 8, 2, unreadable label...

2012-08-27 14:12:15 AUDIT[18361]:
1 E au_main.c 1 359
au_main: au_eject() unexpected status = STATUS_LIBRARY_FAILURE

2012-08-27 14:12:15 AUDIT[18361]:
252 N au_terminat.c 1 246
au_terminate: audit failed
not all cartridges were ejected, status = STATUS_LIBRARY_FAILURE

2012-08-27 14:27:10 ACSSA[19004]:
1444 N sa_demux.c 1 296
CAP   0, 0,0: No CAP available, waiting...

2012-08-27 14:27:28 ACSSA[18937]:
1440 N sa_demux.c 1 296
CAP   0, 0,0: Remove cartridges from CAP.

2012-08-27 14:27:38 AUDIT[19004]:
250 N au_terminat.c 1 226
au_terminate: audit cancelled
not all cartridges were ejected, status = STATUS_CANCELLED

Cause

Cartridge can not be detected or reached.

Solution

Recommended Actions:

Stop the backup application.
Stop all enters and ejects . Idle acsls and vary the lsm 0,0 offline and open the L700 front door..
1. Find and remove the cart from cell 0,0, 0, 8, 2 as this may be the cause of all the problems.
2. Check for any other obstructions of the robot hand on panel "0" and around the CAP area.
3. Check the CAP operations by manually ejecting some carts using the cmd_proc.

NOTE:

If possible avoid running Audits during heavy production workloads. In addition, whilst an audit is being undertaken, a user designated CAP will be allocated to the audit task for the ejection of duplicate or unlabelled / unreadable cartridges and will stay exclusively allocated until the audit completes. The audit will not complete until the cap is emptied if it has been used for ejection.

Actual findings and resolution:

Cartridge was found to be inserted far further than normal in 0,0,0,8,2. That has been rectified. On audit, ACSLS ejected one tape (with a damaged label) and reported no hardware error.

Manually reseated the tapes on the slots and the issue is now resolved.

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