SL8500 - Service Safety Door Not Opening/Closing Properly

Asset ID:	1-72-1485974.1
Update Date:	2012-08-24
Keywords:

Solution Type Problem Resolution Sure

Solution 1485974.1 : SL8500 - Service Safety Door Not Opening/Closing Properly

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

The Safety Doors need a little help by hand to arrive at full stroke.
There are not any obstructions. Inthe event log of one of the SL8500:

                     Time : 2012-08-20T11:27:54.137
                     Device Address : 1.0.37.0.0
                     User :     root
                     Requester : default
                     Activity : internal
                     Request Id :        0
                     Level : error
                     Result Code : 3955
                     Text : "Error from device Code: 702 - Device move failed - OK to try again"
                     Parameters : Data=<response sequence="2282118" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7004</resultCode><resultText><!|CDATA|checkForIsrFailure saw status=1, error=7004, mech=sftdoor; Move failed, excessive current required||></resultText><operationalState>702</operationalState></resultStatus><position>rightCenter</position></result></response>

                     Time : 2012-08-20T11:27:54.160
                     Device Address : 1.0.37.0.0
                     User :     root
                     Requester : default
                     Activity : internal
                     Request Id :        0
                     Level : error
                     Result Code : 3213
                     Text : "Safety door move failed-failed to close"
                     Parameters : side=right

RC3213, RC3955

Cause

Service Safety Door is binding in library

Solution

Two issues usually contribute to this issue.

- The floor track may not be seated or install correctly thereby causing an obstruction.

- The flange on the bottom of the SSD maybe adjusted to low causing an obstruction.

Attachments

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