"Incompatible Firmware Image" Error while Upgrading the Firmware from E5C4 on Drive HUS1561FCSUN600G

Asset ID:	1-72-1485637.1
Update Date:	2012-09-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1485637.1 : "Incompatible Firmware Image" Error while Upgrading the Firmware from E5C4 on Drive HUS1561FCSUN600G

Applies to:

Sun Storage 6140 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 6180 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 6540 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage Common Array Manager (CAM) - Version 6.9 to 6.9 [Release 6.0]
Sun Storage 6580 Array - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

While using Sun Storage Common Array Manager (CAM) 6.9 to upgrade the firmware on drive model "HUS1561FCSUN600G" from E5C4 to E6C0, CAM returns the following error:

Incompatible firmware image. Skipping Tray.X Slot.Z

Note: This problem has no functional impact to the drive and array.

Cause

Every drive firmware file bundled with CAM has a header including an "upgrade path". The "upgrade path" enables CAM to determine if the firmware currently installed on the drive can be upgraded to the target level.
Unfortunately the firmware file bundled with CAM 6.9 for drive model "HUS1561FCSUN600G" does not include the firmware E5C4 in this "upgrade path". This will be corrected in a future version of CAM, meanwhile please follow the instructions under the solution section.

Note: This issue only applies to the StorageTek 6140, 6180 and 6540 Arrays with drive model "HUS1561FCSUN600G" running firmware E5C4 and with CAM 6.9 with patches 147660-03 (Solaris), 147661-02 (Windows), 147662-02 (Linux).

This section is for internal use only. It is not visible to customers.

See also the bug 7191991 "Firmware E5C4 not in upgrade path in D_HUS1561FCSUN600G_E6C0.dlp with CAM 6.9.0_19".

Solution

Until a final solution is available in CAM, please proceed with the steps below.

Collect a supportdata from your array. See <Document 1002514.1>.
Collect a supportdata from your CAM server. See <Document 1021091.1>.
Execute the following command from your CAM server and collect the output:

sscs list mgmt-sw

Where `sscs` is under:
Solaris: /opt/SUNWstkcam/bin/
Linux: /opt/sun/cam/bin/
Windows: C:\Program Files\Sun\Common Array Manager\bin
Contact Oracle support to log a Service Request and provide all the above information. See the Oracle Global Customer Support Contacts Directory.

This section is for internal use only. It is not visible to customers.

Instructions for the TSC L1 engineers:

Open a collaboration with TSC L2 to request the solution.

Instructions for the TSC L2 engineers:

Open the file <CAM supportdata location>/var/sadm/install/se6000/csmservice.log.<arrayname> which is located in the CAM server supportdata.
Look for the error "Incompatible firmware image" and extract the tray and slot numbers from "Tray.X Slot.Y".
Use the storageArrayProfile.txt file in the array supportdata to determine the model for the drive Tray.X Slot.Y.

- If the drive model is HUS1561FCSUN600G and CAM is 6.9 and the current FW on the drive is E5C4, then please go to step 4 below for the solution.
- If the drive model is not HUS1561FCSUN600G or CAM is not 6.9 or the current FW on the drive is not E5C4, then the issue you are suffering from is not in scope of this document.
Download the firmware file D_HUS1561FCSUN600G_E6C0.dlp.zip from here.
Unzip the file and upload it into the CAM server, under the <baseline directory>.

Where the <baseline directory> is:
Solaris: /opt/SUNWstkcam/share/fw/images/disk/
Windows: C:\Program Files\Sun\Common Array Manager\Component\SunStorageTekArrayFirmware\images\disk\
Linux: /opt/sun/cam/share/fw/images/disk
Upgrade the drive firmware using CAM.

References

Attachments

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