Sun StorageTek[TM] 5320 NAS: Amber Service LED ON and 'no evidence' of H/W problem (battery issue)

Asset ID:	1-72-1481290.1
Update Date:	2012-09-03
Keywords:

Solution Type Problem Resolution Sure

Solution 1481290.1 : Sun StorageTek[TM] 5320 NAS: Amber Service LED ON and 'no evidence' of H/W problem (battery issue)

Applies to:

Sun Storage 5320 NAS Appliance - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

Service LED ON and 'no evidence' of hardware problem

Cause

Collect diagnostics file

cat diag.txt file and check for voltage

~ Voltage levels

 Battery 3V     : 0.60 V <<<

 Stndby 3.3V    : 3.26 V

 Main 3.3V      : 3.30 V

 Main 5V        : 4.99 V

 Main 12V       : 12.15 V

 Main -12V      : -12.27 V

 Main 2.5V      : 2.54 V

 Main 1.8V      : 1.82 V

 Main 1.2V      : 1.21 V

Collect events logs from the ILOM


-> show /SP/logs/event/list/
ID     Date/Time                 Class     Type      Severity

-----  ------------------------  --------  --------  --------
43111  Mon Aug  6 12:12:31 2012  IPMI      Log       critical

ID = a4b6 : 08/06/2012 : 12:12:31 : Voltage : mb.v_bat : Lower Non-recoverable going low  : reading 0.62 < threshold 2.40 Volts
43110  Mon Aug  6 12:12:26 2012  IPMI      Log       critical

ID = a4b5 : 08/06/2012 : 12:12:26 : Voltage : mb.v_bat : Lower Critical going low  : reading 0.62 < threshold 2.59 Volts


-> show -d properties -level all /SYS
/SYS/SERVICE

    Properties:

        type = Indicator

        value = On
/SYS/MB/V_BAT

    Properties:

        type = Voltage

        class = Threshold Sensor

        value = 0.624 Volts

        upper_nonrecov_threshold = 3.79 Volts

        upper_critical_threshold = 3.60 Volts

        upper_noncritical_threshold = 3.39 Volts

        lower_noncritical_threshold = 2.69 Volts

        lower_critical_threshold = 2.59 Volts

        lower_nonrecov_threshold = 2.40 Volts

Solution

Replace the battery

part-number 150-3993

Note - This component is a CRU and can be replaced by anyone.

http://docs.oracle.com/cd/E19121-01/sf.x4200/819-1157-23/Maint.html#0_pgfId-1000200

References

<NOTE:1009944.1> - Sun StorageTek[TM] 5320 NAS: Fault LED on Head Lights Up With No Apparent Fault

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