Pillar Axiom 600 Storage System
 
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This documents describes why the error Sender address rejected: need fully-qualified address appears in the customer SMTP server logs.

In this Document

Symptoms

Cause

Solution

Created from <SR 3-5892395871>

Applies to:

Symptoms

When sending email alerts, the SMTP logs show noreply@axiomalerts: Sender address rejected: need fully-qualified address OR the Axiom user cannot change the sender domain address on the Axiom Settings

Jun 28 18:23:11 smtp2 postfix/smtpd[89523]: connect from pillar1.mydomain.com[123.123.123.1]
Jun 28 18:23:11 smtp2 postfix/smtpd[89523]: NOQUEUE: reject: MAIL from pillar1.mydomain.com[123.123.123.1]: 504 5.5.2 <noreply@axiomalerts> : Sender address rejected: need fully-qualified address; from= proto=ESMTP helo=<pilot1>

OR

User cannot change the email domain in the email notification in the network settings

Cause

Re-occurence of Bug 13765414: The domain sender needs to be changes by a valid domain however in 5.2.0 there is a bug preventing to change this value.
 

Solution

This problem is solved from 5.2.1 onwards

1. Upgrade the Axiom software to the latest 5.x version available.
2. Modify the network settings
   Configure --> global Settings --> Networking.
   Menu / Modify Network Settings
   Tab Notifications.
   Change the email domain in the email notification section.

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