HP LTO2 Tape Drive
 
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HP LTO4 Tape Drive
 
Sun StorageTek SL48 Tape Library
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: OEM Drive and Library
 

In this Document

Symptoms

Changes

Cause

Solution

Created from <SR 3-5830955601>

Applies to:

Symptoms

Drive is disabled as per the RMI / Web interface for the SL24/48 Autoloader and following errors are observed in Dump Log All.

12.06.14 04:08:12.61 LIB/ERR<80 F1 02 17 2B 0F 00 01 20 01 00 00 FF 04 02 FF
                          02 18 02 4A 41 30 34 37 38 4C 34 00 00 00 00 00
                          00 00 00 00 00 00 00 00 00 00 00 > HE: drive communication error
12.06.14 03:53:59.28 LIB/ERR<80 F1 01 14 2B 02 00 01 20 01 00 00 FF 04 01 FF
                          FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
                          20 20 20 00 00 00 00 00 00 00 00 > HE: drive communication error
12.06.14 03:38:11.24 LIB/ERR<80 F1 01 14 2B 02 00 01 20 01 00 00 FF 04 01 FF
                          FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
                          20 20 20 00 00 00 00 00 00 00 00 > HE: drive communication error
12.06.14 02:50:51.65 LIB/ERR<80 F1 02 00 2B 00 00 01 20 01 00 00 FF 04 02 FF
                          FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
                          20 20 20 00 00 00 00 00 00 00 00 > HE: drive communication error

Changes

 No Changes

Cause

 Communication between the Tape library(Chassis) and the drive failed.

Solution

Remove and Reset the drive in question:

To remove a tape drive:

1. Disable the Drive from the backup application. (Tape drive replacement/installation is hot swappable, so no need to power off the library)

2. Using the remote management interface or the operator control panel, unload any tape cartridge from the drive you would like to remove, if present.

3. Power off the drive from the operator control panel or RMI. Make sure the LED on the tape drive is off.

    Powering a drive on or off (Support > Power On/Off Drives)

Use this option to power a drive on or off without interrupting power to the rest of the device and the second drive. This is typically used when replacing one drive in a two‐drive configuration. Access to
this feature requires the administrator password.

To power on or off the drive or drives:
1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select.
2. Press Previous or Next until the screen displays Power On/Off Drives. Press Enter to select.
3. Enter the administrator password, if prompted.
4. Press Previous or Next until the screen displays the drive you need to power on or off. The screen displays Drive or Drive 1. The second line in the display displays the current state, which is either Power ON or Power OFF.
5. To change the power status, press Enter. The screen displays either Press Enter to Power off Drive or DRV1, or Press Enter to Power on Drive or DRV1. Press Enter to select. The Ready LED blinks during the operations.

4. Remove the cables and terminator, if applicable, from the tape drive being removed.

5. Loosen the blue captive thumbscrews on the drive rear side. Half‐height drives have two captive thumbscrews; full‐height drives have four captive thumbscrews.

6. Pull straight back on the tape drive handle to remove the tape drive fromthe Autoloader or Library.

7. Reset the drive back in position and observe the LED (It should be green). Also check the status in Web Interface.

8. If it fails, then try swapping the drive 2 with drive 0/1 and see if the issue is following the drive or the bay/chassis and replace the part in question.

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