Sun Storage 7000 Unified Storage System: System will not boot up fully and the SP is not accessible, only system console is available

Asset ID:	1-72-1461092.1
Update Date:	2012-06-14
Keywords:

Solution Type Problem Resolution Sure

Solution 1461092.1 : Sun Storage 7000 Unified Storage System: System will not boot up fully and the SP is not accessible, only system console is available

Applies to:

Sun Storage 7310 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 7110 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 7410 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 7210 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A]
Sun ZFS Storage 7120 - Version Not Applicable to Not Applicable [Release N/A]
7000 Appliance OS (Fishworks)

Symptoms

The appliance will not boot up fully.

The IP addresses on the system interfaces do not respond to ping, it is not possible to ssh/ping the IP address for the Service Processor (SP).

When attempting to connect to the SP via the serial management port it connects straight through to the systems's console output, not to the login prompt for the SP.

There may be several messages about akd failing to start and eventually being put into maintenance.

A screen is displayed with the error message about akd, giving the option to halt or reboot the system.

Access the OS shell of the system from the serial management port, the key combination "Esc 9" will bring up an "aktty" prompt, at this prompt type "bash" to be able to enter a shell and type commands.

akd cannot be started, the data pool cannot be imported. The output from smbios shows that the chassis serial number (CSN) is not available:


# smbios -i 1
ID    SIZE TYPE

1     129  SMB_TYPE_SYSTEM (system information)



  Manufacturer: Sun Microsystems

  Product: Sun Fire X4140

  Version:

  Serial Number: Not Available



  UUID: ffffffff-ffff-ffff-ffff-ffffffffffff

  Wake-Up Event: 0x6 (power switch)

  SKU Number: 602-4503-01

  Family: Sun Fire X86 Server

Attempting to access the preboot menu in order to check that that "serial_is_host" setting is 0 to force login to the ILOM (SP) when using the serial management port also fails.

You can access the preboot menu either by

Holding down the "locate" button on the front panel as the SP reboots
Entering "xyzzy" during the pause in the ILOM boot process. You must use a terminal or a terminal emulator. You cannot use an SSH, or an RKVMS session. Some preboot menu settings must be configured first, and until they are, you must use the Locate button.

Cause

Faulty SP is stopping enumeration of the disks correctly by akd as it is unable to read the CSN.
This is preventing the data pool being imported.

The console output is direct from the system rather than allowing login to the SP because the SP is faulty.

Solution

Please log a call with Oracle Support. It is likely that the motherboard will need to be replaced to fix the problem with the service processor.

References

USING THE PREBOOT MENU: HTTP://DOCS.ORACLE.COM/CD/E19464-01/821-0326-10/PREBOOTMENU.HTML

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