Sun Storage Common Array Manager Reporting "Not Applicable" for the Drives ST1000NM0011 and ST2000NM0011 Baseline

Asset ID:	1-72-1459799.1
Update Date:	2012-08-13
Keywords:

Solution Type Problem Resolution Sure

Solution 1459799.1 : Sun Storage Common Array Manager Reporting "Not Applicable" for the Drives ST1000NM0011 and ST2000NM0011 Baseline

Applies to:

Sun Storage 6540 Array - Version Not Applicable and later
Sun Storage Common Array Manager (CAM) - Version 6.9 to 6.9 [Release 6.0]
Sun Storage 6780 Array - Version Not Applicable and later
Sun Storage 6140 Array - Version Not Applicable and later
Sun Storage 6180 Array - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

When performing a baseline check with Sun Storage Common Array Manager (CAM), one or more drives can be reported with the level "Not Applicable" instead of their corresponding firmware baseline.

NOTE: Although this situation can happen for different scenarios, this document is related to the Seagate drive models ST1000NM0011 and ST2000NM0011.

Example:

Baseline Check Result

To determine the drive model, you can refer to <Document 1002514.1> Collecting Sun Storage Common Array Manager Array Support Data to collect a supportdata from the array, then unzip the supportdata and open the file storageArrayProfile.txt to search for the string "DRIVES". Example:

DRIVES-----------------------



TRAY,SLOT       STATUS  CAPACITY        CURRENT DATA RATE       PRODUCT ID                                      FIRMWARE VERSION        

---------       ------- --------        -----------------       ----------------------------------------        ----------------        

0, 1            Optimal 931 GB          4 Gbit/s                ST31001NSSUN1.0T                                0704                    

0, 2            Optimal 931 GB          4 Gbit/s                ST31001NSSUN1.0T                                0704                    

0, 3            Optimal 931 GB          4 Gbit/s                ST31001NSSUN1.0T                                0704                    

0, 4            Optimal 931 GB          4 Gbit/s                ST31001NSSUN1.0T                                0704                    

0, 5            Optimal 931 GB          4 Gbit/s                ST31001NSSUN1.0T                                0704                    

0, 6            Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03                    

0, 7            Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03                    

0, 8            Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03                    

0, 9            Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03                    

0, 10           Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03                    

0, 11           Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03                    

0, 12           Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03                    

85, 1           Optimal 136 GB          4 Gbit/s                ST314655FSUN146G                                3292                    

85, 2           Optimal 136 GB          4 Gbit/s                ST314655FSUN146G                                3292                    

85, 3           Optimal 136 GB          4 Gbit/s                ST314655FSUN146G                                3292                    

85, 4           Optimal 136 GB          4 Gbit/s                ST314655FSUN146G                                3292                    

85, 5           Optimal 136 GB          4 Gbit/s                ST314655FSUN146G                                3292                    

85, 6           Optimal 465 GB          4 Gbit/s                HDS7250SASUN500G                                0705                    

85, 7           Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706                    

85, 8           Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706                    

85, 9           Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706                    

85, 10          Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706                    

85, 11          Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706                    

85, 12          Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706                    

85, 13          Optimal 931 GB          4 Gbit/s                HUA7210SASUN1.0T                                0710                    

85, 14          Optimal 931 GB          4 Gbit/s                HUA7210SASUN1.0T                                0710                    

85, 15          Optimal 931 GB          4 Gbit/s                HUA7210SASUN1.0T                                0710                    

85, 16          Optimal 931 GB          4 Gbit/s                HUA7210SASUN1.0T                                0710

Cause

The drive models ST1000NM0011 and ST2000NM0011 were released around March 2012 and CAM has not been updated to include these drives in the baseline files. Therefore, although these drives are qualified and supported, CAM does not know what firmware needs to be installed on this drive model, and reports the level "Not Applicable".

Solution

Oracle released these drives with the initial revision 1D03. This is in fact the package version which includes the interposer firmware LP1608 and drive firmware MS00. You can check these versions using the following steps:

Collect an array supportdata. Refer <Document 1002514.1> Collecting Sun Storage Common Array Manager Array Support Data.
Unzip the supportdata and open the file "storageArrayProfile.txt".
Do a search for your drive and extract the versions:

Example:

Tray.11.Drive.11 Drive port: 1, Channel: 1, ID: 21 Drive port: 2, Channel: 5, ID: 26 Drive path redundancy: OK Status: Optimal Raw capacity: 931.513 GB Usable capacity: 931.013 GB Current data rate: 4 Gbit/s Product ID: ST1000NM0011 EIT Firmware version: 1D03 <---- This is the package version Drive Firmware: Interposer Firmware: LP1608 <---- This is the interposer firmware Serial number: --hidden-- Vendor: Date of manufacture: Thu Jan 01 09:00:00 KST 1970 World-wide name: 200000A0B87C23CE0000000000000000 Drive type: SATA Speed: 7202 RPM Drive Media Type: HDD FDE Capable: false FDE Enabled: false FDE Locked: false Mode: Assigned Associated volume group: 11

NOTE: For the drive firmware, you need to complete the steps below.
Open the file "stateCaptureData.dmp".
Do a search with the drive World-wide name that you can get in step 3:

Example:

DRIVE - 0x1d128570 Off/GHS/Rmvd/Avlb : 0/0/0/0 uncertified : 0 Pfa : 0 drivePfaReason : 0x1 NONE status : 0x1 OPTIMAL cause : 0x1 vgIndex : 0 inquiry info : / ST1000NM0011 EIT / 1D03 serialNumber : ---hidden--- blkSize : 0x200 raw/usable caps : 0xe8e0db6000 / 0xe8c0db6000 interfaceType : Fibre 0x1 0x15 Fibre 0x5 0x1a slot/tray ref : 11/0e 10 00 00 a0 b8 78 2e af 00 00 00 00 00 00 00 00 00 00 00 manufactureDate : 0x0 currentVolGrpRef : 04 00 00 00 60 0a 0b 80 00 6e 5d da 00 00 cb d9 4e 1a 91 71 driveRef : 01 00 00 00 20 00 00 a0 b8 7c 23 ce 00 00 00 00 00 00 00 00 sparedForDriveRef : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 mirrorDriveRef : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 WWN : 20 00 00 a0 b8 7c 23 ce 00 00 00 00 00 00 00 00 … … vendorId : SLI productId : BR-2401-3.0 productRevLevel : LP1608 satType : SAT_TYPE_DRIVE_CRU_RESIDENT ataDiskModelNumber : ST1000NM0011 EIT ataDiskFwRevision : MS00 <---- This is the drive firmware

If you do not have these firmware/revision and you are sure that you have an Oracle drive, you should contact the Oracle Support.

Internal Use Only
For Oracle engineers, if you have a SR with the above drive models but not the Oracle firmware/revision, please send an email with the SR# to [email protected].

If your drives ST1000NM0011 and/or ST2000NM0011 come from Oracle and you have the revision/firmware mentioned above, you can ignore this level "Not Applicable" reported in the CAM baseline check.

NOTE: This document will be updated as soon as CAM gets modified to list this drive model in its baseline.

References

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