| Asset ID: |
1-72-1453283.1 |
| Update Date: | 2012-04-26 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
1453283.1
:
Key Management Station 1.x - Web GUI Login Issue
| Related Items |
- Sun StorageTek Crypto Key Management System
|
| Related Categories |
- PLA-Support>Sun Systems>TAPE>Backup Software-Filesystems>SN-TP: Encryption
|
In this Document
Applies to:
Sun StorageTek Crypto Key Management System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.
Symptoms
Unable to log onto KMS 1.x GUI
Error reported on web GUI- Unable to login into KMS. Contact administrator for additional information.
/var/adm/kms.log reports the following errors
localhost (ERROR) p/db/dbutils.py initDbh 139: Failed to connect to ultrakms-opr (No such file or directory).
localhost kmsaudit: Login_GUI (try) - KmsAdm
localhost kmsaudit: Login_GUI (fail) - Unable to login into KMS. Contact administrator for additional information.
Cause
This error is likely an indication the postgres database is not running.
Solution
Login as kmsadmin and run a show_status
Check PostgreSQL server:
If not in running status, suggest customer reboot the KMA
If it fails to start after a reboot check the following file for possible causes-
/export/home/kms/db/pqsql/data/logfile
Also see below document for possible causes on postgres startup failures:
1334940.1
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