SL8500 - Service Expiring on Library

Asset ID:	1-72-1447810.1
Update Date:	2012-04-09
Keywords:

Solution Type Problem Resolution Sure

Solution 1447810.1 : SL8500 - Service Expiring on Library

Applies to:

Sun StorageTek SL8500 Modular Library System - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Symptoms

Under Hardware activation Tab, I see these features:
Legacy8500 noExpiration
Capacity noExpiration 0
Service 04/13/2012
Partitioning noExpiration
OpenVolser noExpiration

Looks like SERVICE is the feature that needs the update - rather than "hwActivation featureService enable" is there a command like "hwActivation featureService noExpiration" or "hwActivation featureService Expiration04/13/2013" ?

Cause

Firmware changes.

Solution

hwActivation activates several features (including service):
Example - Partitioning and Dual TCPIP.
Once microcode above 7.x is installed the customer will be able to download license keys to enable these features.
Until then - The FE must use HwActivation.

Customer needs to wait for the expiration date to actually occur.
IF the clock is wrong on the library, the expiration date may not actually be the same 4/13/2012 as on the customer calendar. (something else to worry about)

Here are the commands:

For code versions prior to 6.x, use:
log snapshot license enable

For 6.x or higher code, use:
hwActivation serviceFeature enable

After the service has expired, issue the hwactivation command. All will be good.

By the way once the service time has expired the library will still continue to function normally.

Provided by Kevin Luther.

References

<NOTE:1330967.1> - SL8500 - No Service License, Status Module Disable

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