SL500 - Drive Status Unknown in SL Console

Asset ID:	1-72-1413683.1
Update Date:	2012-02-16
Keywords:

Solution Type Problem Resolution Sure

Solution 1413683.1 : SL500 - Drive Status Unknown in SL Console

Applies to:

Sun StorageTek SL500 Modular Library System - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Symptoms

SLC shows Drive Status Unknown.

---
Device Id : 0,1,1,9
Status : unknown
Drive State : Inop
----

Drive Reboot brings the drive online but it goes to unknown state later again.

Drive & RLD were replaced but with same result.

Cause

Suspected Drive Power / TTI cable fault.

Solution

Event Logs show below drive event repeating.
---
2012-01-17T09:04:02.551, 0.0.0.0.0, unknown, default, 0000, (null), info, 0000, "Service Beacon is ACTIVE: Current Health Event indicates Drive 01 in Module 01 is not operational"
---

FE should inspect all Drive Tray components especially the TTI & PWR cable to the drive.

In this case the cable replacement fixed the issue.

CBL ASSY,PWR/TTI

Attachments

This solution has no attachment