SL500 - CAP Not Opening

Asset ID:	1-72-1413450.1
Update Date:	2012-02-14
Keywords:

Solution Type Problem Resolution Sure

Solution 1413450.1 : SL500 - CAP Not Opening

Applies to:

Sun StorageTek SL500 Modular Library System - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Symptoms

Base Module CAP not opening. All other library operations are normal.

CAP remains closed after open command & pressing eject button.
CAP LED does glow.

FE Cleaned & adjusted CAP sensor, re-fixed the CAP sensor to RLM card interconnect cable.

FE confirmed the CAP door is physically closed firmly but BM CAP Door Sensor status is OPEN.
--------------
CAP Door Sensors:
Module 1: OPEN
Module 2: CLOSED
Module 3: CLOSED
-----------

'diagcaps' from CLI fails with below error:
-----------
SERVICE>> diagcaps
SERVICE>> Press the CAP Open button on the Key Pad.
SERVICE>> Diagnostic Failed
SERVICE>> cause: (3559CAP Open LED Failure: LED should be on)
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-- Error from SL500 Event Logs---
2011-12-01T05:12:10.403, 0.0.0.0.0, 3200, ifm, error, 3000, 3320, "(request id = OpelServer/0x7ffffc80) IfmMove::prepareForMove():destination location: (LMRC) 0,1,1,8 CAP is NOT CLOSED"

Cause

This SL500 was a new install and cable damage is suspected.

Solution

Ensure the Interconnect Cable between RLM card and CAP Sensor is seated correctly and in the J110 connector on RLM.

2 parts were replaced to fix the problem:

314562302 [F] CBL ASSY,RLM-SWITCH,CAP 314562301 [F]
419650101 [F] CBL ASSY,CAP 314504201 [F]

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