Asset ID:	1-72-1400606.1
Update Date:	2012-03-08
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1400606.1 :   SL3000 - AEM Service Door Not Closing, Result Code 3010  

In this Document
  Symptoms
  Changes
  Cause
  Solution

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Created from <SR 3-4576791491>

Applies to:

Sun StorageTek SL3000 Modular Library System - Version: Not Applicable to Not Applicable - Release: N/A to N/A
Information in this document applies to any platform.

Symptoms

AEM garage door is not closing
AEM door will not close
Service safety door is jammed
SSD is closed half-way

AEM is locked and is not functional

SL3000 logs reported RC=3010 - Move failed, OK to try again - Motor timed out during move : retries failed to move safety door (failed on mech front railguide).

Warning:  A reboot of the library does not fix the problem. And, the library reboot sequence does not complete causing the library to go offline.

Error message from the HBC log:
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2011-09-22T09:39:45.152, 1.1.-31.0.0, root, default, internal, 0, error, 3955, "Error from device Code: 302 - AEM move failed ok to retry", Data=<response sequence="5380" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>3010</resultCode><resultText><!|CDATA|Move failed, OK to try again - Motor timed out during move : retries failed to move safety door (failed on mech rear railguide).||></resultText><opera

Error message from the PUX log::
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"rear railguide: retry attempts failed to move to the 'up' position"
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RC3010
Result Code 3010
 

Changes

No known change

Cause

The AEM Drive Motor Assembly on Safety Door  (candy cane motor)  has gone bad.

Solution

Do not try to reboot the library to recover the service door state. A reboot of the library does not fix the problem and will only cause the library to go offline, impacting on-going backup operations.

Open an onsite task for the Field Engineer to replace the (candy cane motor) AEM motor,  PN  419873302  (Drive Motor Assembly, Safety Door)

How to Remove / Replace AEM Drive Motor Assembly in SL3000 Library:ATR:1432638.1:2 (Doc ID 1432638.1)

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