9x40/T10000 - VOP Problem With Retrieving Log Files When Using Windows 7

Asset ID:	1-72-1391824.1
Update Date:	2012-01-17
Keywords:

Solution Type Problem Resolution Sure

Solution 1391824.1 : 9x40/T10000 - VOP Problem With Retrieving Log Files When Using Windows 7

Applies to:

Sun StorageTek 9840B Tape Drive - Version: Not Applicable and later   [Release: N/A and later ]
Sun StorageTek 9840C Tape Drive - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek 9940B Tape Drive - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek 9840A Tape Drive - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek 9940A Tape Drive - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.

Symptoms

On a Windows 7 system, SD VOP fails to Collect Support Logs, Retrieve Dumps/ID/Perm to a File due to folder permissions issues.This can affect retrieval of T10000, 9x40, and LTO (Bell and Dione) files. No transcript files are being created.

This only affects the single drive version of VOP.

Changes

Any version of VOP running on a Windows 7 Platform.

Cause

This is happening because the C:\Program Files (x86)\VOP folder is is set with the read only attribute after VOP is installed on a Windows 7 system.

Solution

Workaround:
Ensure that your installation folder is set for read-write access. The process below with step you through how to do this. You will need to know the path to your installation folder. If you are unsure where your installation folder is located, find the VOP icon on your desktop right click it and display Properties.

Right click on the folder in Program Files where VOP is installed. (e.g. C:\Program Files (x86)\VOP)
Select Properties. Under the Security tab.
Select "Edit"
Highlight the "Users (***/users) selection - where ***is the name of your login.
Tick the box which says "full control".
Click apply.
Select the General tab and untick read-only box. Select the button that applies this action to all subfolders.
You should be able to retrieve the dumps and log files after that.

Notes:
If you go back and check the properties of the VOP folder after following the above process it may show that read only set again however VOP should now retrieve log files.

If you do not find VOP in the Program Files (x86) file try looking it in the Program Files folder. It may be called VOP Service.

If this workaround does not work for you then copy the latest set of transcript files and send to support for analysis. Note that if yours is is a file permissions problem you may not have any transcript files in the transcript folder. Collect Transcripts may not work if this is a file permissions problem.

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