Blank page on IE9 and Firefox 8 when attempting to use Oracle Integrated Lights Out Manager (ILOM) 3.0

Asset ID:	1-72-1384553.1
Update Date:	2012-01-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1384553.1 : Blank page on IE9 and Firefox 8 when attempting to use Oracle Integrated Lights Out Manager (ILOM) 3.0

Applies to:

Sun Fire X4150 Server - Version: Not Applicable and later   [Release: N/A and later ]
Sun Fire X4170 Server - Version: Not Applicable and later    [Release: N/A and later]
Sun Fire X4170 M2 Server - Version: Not Applicable and later    [Release: N/A and later]
Sun Fire X4275 Server - Version: Not Applicable and later    [Release: N/A and later]
Sun Fire X4270 M2 Server - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.
X4150: ILOM: no access to Web GUI in IE9 and FF8 mobile

Symptoms

Customers may experience a blank page when they connect to Oracle Integrated Lights Out Manager (ILOM) 3.0

- Internet Explorer shows a blank page instead of the login page.

- while Firefox shows the login page and the login is possible, but the next page or the subpage stays blank.

At this time, not all versions of browsers are fully supported. Please refer to the .pdf resource mentioned later in this article

Changes

There are two (legacy) Sun bugs logged against this issue (not Oracle bug numbers)

Please see the following:

7039540 Does ILOM 3.0 Web interface support Internet Explorer 9 as Web Browser client?
7082194 ILOM 3.0 WebGUI doesn't work with Firefox 6.

IE9 is not a fully qualified/supported browser for ILOM 3.0 or 3.1.

IE9 qualification/support is targeted for the ILOM 3.2 release
(see target release field) which is currently scheduled for testing
in Q4CY2011.

Cause

At this time, IE9 and Firefox 8 are not a fully qualified/supported browser for ILOM 3.0 or 3.1.

IE9 qualification/support is targeted for the ILOM 3.2 release.

Customers are requested to upgrade to the latest version of the ILOM package.

Solution

The current solution to this problem is to use one of the supported browsers.

Although the web interface has been tested successfully with recently released Mozilla Firefox, and Internet Explorer web browsers, (and may be compatible with other web browsers), the existing browser support info for this version of the product can be found here:

See browser matrix in:

Oracle Integrated Lights Out Manager (ILOM) 3.0 Daily Management – Web Procedures Guide

Link: http://docs.oracle.com/cd/E19860-01/E21446/E21446.pdf

on:

Page 2, Browser and Software Requirements.

clip---clip

OS: Microsoft Windows (98, 2000, XP, Vista)
Internet Explorer 5.5, 6.x, and 7.x
Mozilla 1.x and later
Firefox 1.x and later
Opera 6.x and later

OS: Linux (Red Hat, SuSE, Ubuntu, Oracle)
Mozilla 1.x and later
Firefox 1.x and later
Opera 6.x and later

Oracle Solaris (9 and 10)
Mozilla 1.4 and 1.7
Firefox 1.x and later

Macintosh (OSX v10.1 and above)
Internet Explorer 5.2
Mozilla 1.x and later
Firefox 1.x and later
Safari - all

clip---clip

Normally the login via the ILOM command line interface works fine so the customers should use the CLI as workaround (or they should use supported browsers.)

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