SL3000 - Result Code 1214's, Device Not Found

Asset ID:	1-72-1383348.1
Update Date:	2011-12-06
Keywords:

Solution Type Problem Resolution Sure

Solution 1383348.1 : SL3000 - Result Code 1214's, Device Not Found

Applies to:

Sun StorageTek SL3000 Modular Library System - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Symptoms

SDP ( Service Delivery Platform ) Alerts on the SL3000 with a Result Code of 1214 Device Not Found
RC1214
Result code 1214

Changes

Last SDP Firmware upgrade around the beginning of May timeframe.

Cause

SDP initiated device query on the SL3000 library causes 1214's due to non-existent rails 2,3 and 4.

Solution

These alerts are currently being filtered with FEMS (Fault Event Management System ) on the SDP back-end and is not creating SR's but an occasional SR ( Service Request ) could make it through the system should a site server be rebooted with the old firmware. Please disregard these alerts as they are a result of an SDP device query on code that is common between the SL3000 and SL8500.
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