Sun Storage 6580 Array
 
Sun Storage 2540-M2 Array
 
Sun Storage 6180 Array
 
Sun Storage 6540 Array
 
Sun Storage 6130 Array
 
Sun Storage 2510 Array
 
Sun Storage 2540 Array
 
Sun Storage 6780 Array
 
Sun Storage 2530-M2 Array
 
Sun Storage 2530 Array
 
Sun Storage Common Array Manager (CAM)
 
Sun Storage 6140 Array
 

PLA-Support>Sun Systems>DISK>Disk Device Software>SN-DK: CAM
 

In this Document

Symptoms

Cause

Solution

Applies to:

Symptoms

After installing Sun Storage Common Array Manager (CAM) and attempting to access it via the Graphical User Interface (GUI) at https://localhost:6789, the message "Unable to Connect" is reported although the installation of CAM appeared to install correctly during the GUI install process.

Cause

The cause covered in this document (there might be other causes) is that the port 6789 was already in use by another application. The steps under the "Solution" section below explains how to verify a TCP port conflict in Windows XP.

Solution

To verify a TCP port conflict in Windows XP please do the following:

1. Go to Start -> Run and type in cmd.
2. Enter the following command:
   
   
   netstat -aon | findstr "LISTEN"
3. The output of the avbove command will look like:
   
   
   C:\> netstat -aon | findstr "LISTEN"

TCP 0.0.0.0:80 0.0.0.0:0 LISTENING 1228
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING 1744
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING 4
TCP 0.0.0.0:2301 0.0.0.0:0 LISTENING 2488
TCP 0.0.0.0:6788 0.0.0.0:0 LISTENING 1284
TCP 0.0.0.0:6789 0.0.0.0:0 LISTENING 1284
TCP 0.0.0.0:8180 0.0.0.0:0 LISTENING 2252
TCP 0.0.0.0:8654 0.0.0.0:0 LISTENING 3436
TCP 10.154.40.13:139 0.0.0.0:0 LISTENING 4
TCP 127.0.0.1:1134 0.0.0.0:0 LISTENING 1284
TCP 127.0.0.1:4664 0.0.0.0:0 LISTENING 3384
TCP 127.0.0.1:32000 0.0.0.0:0 LISTENING 3328
TCP 127.0.0.1:62522 0.0.0.0:0 LISTENING 528
TCP 192.168.0.105:139 0.0.0.0:0 LISTENING 4
4. If CAM is installed correctly it will be listening on port 6788 and port 6789. The ports are highlighted in bold above.
5. Now process number 1284 should be associated with swc.exe.
6. Now to verify the process number, press <Ctrl>, <Alt>, and <DEL> and then select the Task Manager button.
7. Click on Processes Tab.
8. Click View -> Select Columns.
9. Click PID (Process Idenfier).
10. Click OK.
11. Now scroll down to match up the Process Identifier (PID) with the ports that were listed in the command above. In the example the process identifier was 1284. 
12. In the example the port matches up with swc.exe.
13. If the port is not swc.exe please work with your System Administrator to remove or stop the process that is using port 6789 or 6788.
14. If you had to stop a conflicting service or process with your Administrator, please uninstall and reinstall CAM.

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