SL500 - There is an HP Variant Drive in a Oracle / STK Tape Library, Result Code 6451

Asset ID:	1-72-1352613.1
Update Date:	2012-10-01
Keywords:

Solution Type Problem Resolution Sure

Solution 1352613.1 : SL500 - There is an HP Variant Drive in a Oracle / STK Tape Library, Result Code 6451

Applies to:

Sun StorageTek SL500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

SERVICE>> drive 0,2,4,9 getconfig
cause: (5)==COMMAND FAILURE
Health Reason Code: 0
Health Reason: There is an HP variant drive in a non HP library

NOTE : Below is an example from an SR with above mentioned problem :

Watch for RC 6451 in event logs.

6451 = "There is an HP variant drive in a non HP library"

----- SL500 Event Logs----
2011-08-23T02:16:57.006,      0.0.0.0.0, 000,         VMonitor,                 , error, 0000, 0000, "VMonitorDriveInit Incompatible Drive In An STK Library Interface Type Is HP_FIBRE For Drive ID 5"
2011-08-23T02:17:15.487,      0.0.0.0.0, 000,         VMonitor,                 , error, 0000, 0000, "VMonitorDriveInit Incompatible Drive In An STK Library Interface Type Is HP_FIBRE For Drive ID 6"
2011-08-23T02:26:36.377,      0.0.0.0.0, 000,         VMonitor,                 , error, 0000, 0000, "VMonitorEnableLibraryMode: Incompatible Drive In An STK Library Interface Type Is HP_FIBRE For Drive ID 5"
2011-08-23T02:26:36.413,      0.0.0.0.0, 000,         VMonitor,                 , error, 0000, 0000, "VMonitorEnableLibraryMode: Incompatible Drive In An STK Library Interface Type Is HP_FIBRE For Drive ID 6"
2011-08-23T02:30:13.347,      0.0.0.0.0, 3200,              ifm,                , error, 3001, 0000, "IfmDriveGetConfig::issueCommand(): Drive Get Config Response Bad Result Code = 6451 For Drive ID 6"
----

Customer has 2 new HP LTO5 drives installed to their SL500 by Partner. The library firmware was upgraded to 1409 from 1373 but the drives are still showing as incompatible and unknown. Doing a drive getconfig on the 2 new drives and it reported there is an HP variant drive in a non HP library. The drive tray has a HP part number.

Changes

Added HP LTO5 drives to library.

Cause

Wrong type of drives installed.

Solution

Customer is using HP drives for an HP branded SL500 which is much different then the Oracle StorageTek SL500.
Most likely the Partner put in HP drives with HP Firmware instead of STK/Oracle compatible Firmware. Therefore, those drives are not serviceable.

These drives are not maintainable by Oracle. They will not work in Oracle library .... they were built for HP.

The drives cannot be upgraded with Oracle firmware as there is a hook to prevent this from occurring by HP. The customer or Partner needs to acquire the proper drives.

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