SL3000/SL8500 - Result Code 1214, "Device not found

Asset ID:	1-72-1352585.1
Update Date:	2011-08-26
Keywords:

Solution Type Problem Resolution Sure

Solution 1352585.1 : SL3000/SL8500 - Result Code 1214, "Device not found - deviceName"

Applies to:

Sun StorageTek SL3000 Modular Library System - Version: Not Applicable and later [Release: N/A and later ]
Sun StorageTek SL8500 Modular Library System - Version: Not Applicable and later [Release: N/A and later]
Information in this document applies to any platform.

Symptoms

RC1214
Result code 1214
It is running FRS_3.0 and only has one tall bot installed.
Device not found - deviceName

     Time : 2011-08-12T01:57:38.141
                     Device Address : 1.0.0.0.0
                     User :     root
                     Requester : default
                     Activity : queryFruInfo
                     Request Id :   231701
                     Level : error
                     Result Code : 1214
                     Text : "Device not found - deviceName"
                     Parameters : device=1,2,0,1,0

                     Time : 2011-08-12T01:57:38.942
                     Device Address : 1.0.0.0.0
                     User :     root
                     Requester : default
                     Activity : queryFruInfo
                     Request Id :   231801
                     Level : error
                     Result Code : 1214
                     Text : "Device not found - deviceName"
                     Parameters : device=1,3,0,1,0

                     Time : 2011-08-12T01:57:39.157
                     Device Address : 1.0.0.0.0
                     User :     root
                     Requester : default
                     Activity : queryFruInfo
                     Request Id :   231901
                     Level : error
                     Result Code : 1214
                     Text : "Device not found - deviceName"
                     Parameters : device=1,4,0,1,0

         Time : 2011-08-19T01:57:19.491
                     Device Address : 1.0.0.0.0
                     User :     root
                     Requester : default
                     Activity : queryFruInfo
                     Request Id :   390501
                     Level : error
                     Result Code : 1214
                     Text : "Device not found - deviceName"
                     Parameters : device=1,2,0,1,0

                     Time : 2011-08-19T01:57:20.169
                     Device Address : 1.0.0.0.0
                     User :     root
                     Requester : default
                     Activity : queryFruInfo
                     Request Id :   390601
                     Level : error
                     Result Code : 1214
                     Text : "Device not found - deviceName"
                     Parameters : device=1,3,0,1,0

Cause

SDP Firmware issue. (Service Delivery Platform)
It is SDP connected, it is reporting the wrong library code level.
The library is running 3.0 but the SDP alert says FRS_2.35 (5.21.00).

SDP site unit attempted to query non existing device.
If SDP connected, queries from the SDP can generate library error_1214.

Solution

It is due to a query from SDP and should have no impact.

This is a benign error for SL3000 & SL8500 devices and will be addressed in future SDP agent code.

Attachments

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