SL500 - All Modules Not Being Seen After Code Upgraded From 1092 to 1409

Asset ID:	1-72-1349776.1
Update Date:	2011-08-22
Keywords:

Solution Type Problem Resolution Sure

Solution 1349776.1 : SL500 - All Modules Not Being Seen After Code Upgraded From 1092 to 1409

Applies to:

Sun StorageTek SL500 Modular Library System - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Symptoms

Not seeing all modules after upgrading code.
Missing module from lib getconfig information.

Before the upgrade I displayed the following via the CLI

libstate print
Current Status
Library State: READY
CAP Status:
CAP Locked: FALSE
CAP Access State: CLOSED
PTP Status: NOT INSTALLED

OK

SERVICE>> lib getconfig
Library Configuration
Unit Type SL500
Total number of modules 3                      <-------------Shows 3 Modules
Module 1 type 25
Module 2 type 17
Module 3 type 16
Total number of PTPs 0
Total number of CAPs 3
Total number of CAP cells 25
Total number of storage cells 143
Total number of reserved cells 1
Total number of tape drives 10
0,1,1,9
0,1,2,9
0,2,1,9
0,2,2,9
0,2,3,9
0,2,4,9
0,3,1,9
0,3,2,9
0,3,3,9
0,3,4,9

Host Interface Configuration:
Interface Type: FIBRE
Node WWN: 500104f0008238b8
Port A WWN: 500104f0008238b9
Port A is Enabled
Port A Hard Addressing: Disabled
Port A Address: AUTO
Port A speed: 2GBit
OK

SERVICE>> network print
Network Configuration
Machine Network Name: prsys05
IP Address: 10.1.2.21
Subnet Mask: 255.255.252.0
Gateway:(optional) 10.1.1.1

SERVICE>>

After the upgrade the CLI shows:

SERVICE>lib getconfig
Library Configuration
Unit Type SL500
Total number of modules 2                      <------- Missing the 3rd Module
Module 1 type 25
Module 2 type 17
Total number of PTPs 0
Total number of CAPs 2                         <------Missing 3rd CAP
Total number of CAP cells 15
Total number of storage cells 143            <-----Cell count remained the same
Total number of reserved cells 1
Total number of tape drives 10
0,1,1,9
0,1,2,9
0,2,1,9
0,2,2,9
0,2,3,9
0,2,4,9
0,3,1,9
0,3,2,9
0,3,3,9
0,3,4,9
Total number of empty storage cells 12
Total number of restricted cells 143

Host Interface Configuration:
Interface Type: FIBRE
Node WWN: 500104f0008238b8
Port A WWN: 500104f0008238b9
Port A is Enabled
Port A Hard Addressing: Disabled
Port A ID : Auto Negotiate
Port A speed: 2GBit

OK
SERVICE>> libstate print
Current Status
Library State: READY
CAP Status:
CAP Media Removal: ALLOWED
CAP Access State: CLOSED
CAP Door Sensors:
Module 1: CLOSED
Module 2: CLOSED
Module 3: CLOSED
PTP Status: NOT INSTALLED

OK
SERVICE>>

Changes

Code upgraded from 1092 to 1409.

Cause

Using down level SL Console code, 4.50.

Solution

Upgrade SL Console firmware from 4.50 to 4.75 or higher.
This allowed the key from E-Delivery to be installed correctly and all modules along with CAPs were displayed.

Attachments

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