Sun Fire V480/V490 Server: Disk failure and diagnosis

Asset ID:	1-72-1338601.1
Update Date:	2011-07-26
Keywords:

Solution Type Problem Resolution Sure

Solution 1338601.1 : Sun Fire V480/V490 Server: Disk failure and diagnosis

Applies to:

Sun Fire V490 Server - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Symptoms

=== ODM Issue Clarification ===
Sun Fire V490 Server: mantenimiento de discos internos.
Disco se encuentra en estado maintenance.

=== ODM Issue Verification ===
*** format errors ***

0. c1t0d0 drive not available
/pci@9,600000/SUNW,qlc@2/fp@0,0/ssd@w21000011c6e36a68,0

*** Solaris Volume Manager (SVM / SDS) messages ***

d10: Submirror of d0
State: Needs maintenance
Invoke: metareplace d0 c1t0d0s0
Size: 62928384 blocks (30 GB)
Stripe 0:
Device Start Block Dbase State Reloc Hot Spare
c1t0d0s0 0 No Maintenance Yes

d16: Submirror of d6
State: Needs maintenance
Invoke: metareplace d6 c1t0d0s6
Size: 57514752 blocks (27 GB)
Stripe 0:
Device Start Block Dbase State Reloc Hot Spare
c1t0d0s6 0 No Maintenance Yes

d11: Submirror of d1
State: Needs maintenance
Invoke: metareplace d1 c1t0d0s1
Size: 67120896 blocks (32 GB)
Stripe 0:
Device Start Block Dbase State Reloc Hot Spare
c1t0d0s1 0 No Maintenance Yes

d13: Submirror of d3
State: Needs maintenance
Invoke: metareplace d3 c1t0d0s3
Size: 62928384 blocks (30 GB)
Stripe 0:
Device Start Block Dbase State Reloc Hot Spare
c1t0d0s3 0 No Maintenance Yes

d15: Submirror of d5
State: Needs maintenance
Invoke: metareplace d5 c1t0d0s5
Size: 2116608 blocks (1.0 GB)
Stripe 0:
Device Start Block Dbase State Reloc Hot Spare
c1t0d0s5 0 No Maintenance Yes

*** iostat -En of suspect disks ***

c1t0d0 Soft Errors: 0 Hard Errors: 3 Transport Errors: 451538
Vendor: SEAGATE Product: ST314655FSUN146G Revision: 0691 Serial No: 0746S2YSVC
Size: 146.80GB <146800115712 bytes>
Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0
Illegal Request: 0 Predictive Failure Analysis: 0

*** messages error summary ***

c1t0d0:
Type: Offline, Quantity: 55353 Last message:
Jul 14 19:22:20 sbprd01 scsi: [ID 107833 kern.warning] WARNING: /pci@9,600000/SUNW,qlc@2/fp@0,0/ssd@w21000011c6e36a68,0 (ssd0):
Jul 14 19:22:20 sbprd01 drive offline
Counted for analysis: Yes

suspects
===========
device => suspicion level
c1t0d0 => 16

Cause

=== ODM Cause Determination ===
HDD failure

=== ODM Cause Justification ===
Errors on disk c1t0d0

Solution

=== ODM Solution / Action Plan ===
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The operating system should be configured by the customer such that the disk drive is free for replacement.
e.g. The disk may be part of Solaris Volume Manager, Veritas Volume Manager, mounted file-system, raw partitions, etc.
A data backup may be required to restore data onto a replaced disk.
If a data backup is not required it is still a wise precaution.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Follow standard ESD procedures to avoid Electrostatic Discharge

1. Open front bezel on the server.

2. Slide the catch to the right, remove the drive

3. Slide the catch to the right, install the new drive.

4. Push the metal level until the HDD clicks in place.

5. Close the front bezel.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Reconfigure disk as previously configured. e.g. Part of raid set or mounted file-system or raw partition or other.

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