V880/V890 Internal disk failure

Asset ID:	1-72-1336755.1
Update Date:	2011-07-21
Keywords:

Solution Type Problem Resolution Sure

Solution 1336755.1 : V880/V890 Internal disk failure

Applies to:

Sun Fire V880 Server - Version: Not Applicable and later [Release: N/A and later ]
Sun Fire V890 Server - Version: Not Applicable and later [Release: N/A and later]
Information in this document applies to any platform.

Symptoms

=== ODM Issue Clarification ===
SCSI transport failed: reason timeout : giving up - Jul 9 18:13:31 ads00516 unix:WARNING: /pci@8,600000/SUNW,qlc@2/fp@0,0/ssd@w2100002037ffa99d,0 (ssd8)/ "vxdisk list" shows disk c1t5d0 failing.

=== ODM Issue Verification ===
c1t5d0 Soft Errors: 212 Hard Errors: 1836 Transport Errors: 1819
Vendor: SEAGATE Product: ST373307FSUN72G Revision: 0207 Serial No: 0311B0X49A
Size: 73.41GB <73407865856 bytes>
Media Error: 20 Device Not Ready: 0 No Device: 15 Recoverable: 212
Illegal Request: 0 Predictive Failure Analysis: 0

Cause

=== ODM Cause Determination ===
HDD failure

=== ODM Cause Justification ===
HW, SW and transport errors on disk c1t5d0

Solution

=== ODM Solution / Action Plan ===
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The operating system should be configured by the customer such that the disk drive is free for replacement.
e.g. The disk may be part of Solaris Volume Manager, Veritas Volume Manager, mounted file-system, raw partitions, etc.
A data backup may be required to restore data onto a replaced disk.
If a data backup is not required it is still a wise precaution.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Caution - When hot-plugging a disk drive, after disconnecting the drive from its backplane,
allow 30 seconds or so for the drive to spin down
completely before removing it from its bay

Follow standard ESD procedures to avoid Electrostatic Discharge

1. Open front bezel on the server.

2. Slide the catch to the right, remove the drive

3. Slide the catch to the right, install the new drive.

4. Push the metal level until the HDD clicks in place.

5. Close the front bezel.

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Reconfigure disk as previously configured. e.g. Part of raid set or mounted file-system or raw partition or other.

Attachments

This solution has no attachment