Sun Storage 6180 Array
 
Sun Storage 6580 Array
 
Sun Storage 6780 Array
 
Sun Storage 2540-M2 Array
 
Sun Storage 2540 Array
 
Sun Storage Common Array Manager (CAM)
 
Sun Storage 2510 Array
 
Sun Storage 6140 Array
 
Sun Storage 2530-M2 Array
 
Sun Storage 2530 Array
 
Sun Storage 6540 Array
 

PLA-Support>Sun Systems>DISK>Disk Device Software>SN-DK: CAM
 

In this Document

Symptoms

Cause

Solution

References

Created from <SR 3-3870271031>

Applies to:

Symptoms

While performing an array firmware (FW) upgrade, the job completes and returns a "SYSTEM_ERROR" event, without performing the FW upgrade.

You can validate this error by undertaking the following steps:

1. Open the file "debug_se6130ui.log" located on the Common Array Manager (CAM) server.
   
   
   Solaris:    /var/log/webconsole/debug_se6130ui.log
   Windows:    %CAM_HOME%\Component\se6130ui\var\log\webconsole\debug_se6130ui.log
   Linux:        /var/log/webconsole/debug_se6130ui.log
2. Do a search for the exception "SYSTEM_ERROR". An example is below:
   
   
   2011-06-28 14:40:30,547 [Thread-278] ERROR com.sun.netstorage.array.mgmt.cfg.core.impl.ObjectBundleManager$ThreadBundleLoader  - run
2011-06-28 14:40:30,547 [Thread-278] ERROR com.sun.netstorage.array.mgmt.cfg.core.impl.ObjectBundleManager$ThreadBundleLoader  - Exception Message:SYSTEM_ERROR
2011-06-28 14:40:30,547 [Thread-278] ERROR com.sun.netstorage.array.mgmt.cfg.core.impl.ObjectBundleManager$ThreadBundleLoader  - Exception stack and context listed below ****
devmgr.versioned.jrpc.RPCError: SYSTEM_ERROR
       at devmgr.versioned.jrpc.RPCClientGeneric.processReplyMsg(Unknown Source)
       at devmgr.versioned.jrpc.RPCClientGeneric.call(Unknown Source)
       at devmgr.versioned.jrpc.RPCClient.call(Unknown Source)
       at devmgr.versioned.symbol.SYMbolAPIClientV1.getObjectGraph(Unknown Source)
       at com.sun.netstorage.array.mgmt.cfg.core.impl.ObjectBundleManager$ThreadBundleLoader.run(ObjectBundleManager.java:2414)
3. Open the file "csmservice.log.<arrayname>" located on the CAM server.
   
   
   Solaris:    /var/sadm/install/se6000/csmservice.log.<arrayname>
   Windows:    %CommonProgramFiles%\Sun Microsystems\se6000\csmservice.log.<arrayname>
   Linux:        /var/opt/cam/csmservice.log.<arrayname>
4. If you find "java.net.UnknownHostException" events (see the example below), this confirms that you suffer from the issue covered in this document.
   
   
   Jun 28, 2011 2:41:05 PM com.sun.netstorage.fm.storade.device.storage.nge.csm.devices.CSMArray update
SEVERE: <arrayname>
java.net.UnknownHostException: <cam hostname>: <cam hostname>
       at java.net.InetAddress.getLocalHost(InetAddress.java:1354)
       at com.sun.netstorage.fm.storade.device.storage.nge.csm.devices.CSMArray.lock(CSMArray.java:470)
       at com.sun.netstorage.fm.storade.device.storage.nge.csm.devices.CSMArray.lock(CSMArray.java:451)
       at com.sun.netstorage.fm.storade.device.storage.nge.csm.devices.CSMArray.update(CSMArray.java:806)
       at com.sun.netstorage.fm.storade.device.storage.nge.csm.InstallImpl.install(InstallImpl.java:133)
       at com.sun.netstorage.fm.storade.agent.service.csm.InstallTask.installAll(InstallTask.java:258)
       at com.sun.netstorage.fm.storade.agent.service.csm.InstallTask.runTask(InstallTask.java:139)
       at com.sun.netstorage.fm.storade.agent.task.TaskManager$TaskRunner.run(TaskManager.java:635)
       at com.sun.netstorage.fm.storade.agent.task.TaskThread.run(TaskThread.java:35)
Jun 28, 2011 2:41:06 PM com.sun.netstorage.fm.storade.device.storage.nge.csm.util.Utility print_debug
   
   
   

Cause

This exception "java.net.UnknownHostException" is usually the result of an incorrect hostname definition on the CAM server.

Solution

Verify the hostname definition on the CAM server. For example, on Solaris servers you need to look at the /etc/hosts file which includes the hostname, and you need to confirm that the hostname is correct.

References

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