Internal Disk Failed on V880: disk c1t0d0 needs replacement

Asset ID:	1-72-1332796.1
Update Date:	2011-07-06
Keywords:

Solution Type Problem Resolution Sure

Solution 1332796.1 : Internal Disk Failed on V880: disk c1t0d0 needs replacement

Applies to:

Sun Fire V880 Server - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Symptoms

=== ODM Issue Clarification ===
Disk issue.
/dev/dsk/c1t0d0s0 needs maintenance.

[psus023@SunOS]>iostat -en |grep c1t0d0
69 10 3 82 c1t0d0

=== ODM Issue Verification ===
*** iostat hard errors ***

c1t0d0 Soft Errors: 69 Hard Errors: 10 Transport Errors: 3
Vendor: SEAGATE Product: ST373207FSUN72G Revision: 055A Serial No: 0533328M3H
Size: 73.40GB <73400057856 bytes>
Media Error: 8 Device Not Ready: 0 No Device: 2 Recoverable: 69
Illegal Request: 0 Predictive Failure Analysis: 0

*** Solaris Volume Manager (SVM / SDS) messages ***

d10: Submirror of d0
State: Needs maintenance
Invoke: metareplace d0 c1t0d0s0
Size: 52436928 blocks
Stripe 0:
Device Start Block Dbase State Hot Spare
c1t0d0s0 0 No Maintenance

**** sorting disks ****

total errors found: 2
errors in supported disks: 2
errors in unsupported disks: 0
errors in 3rd party disks: 0

**** searching the most suspect disk ******
*** iostat -En of suspect disks ***

c1t0d0 Soft Errors: 69 Hard Errors: 10 Transport Errors: 3
Vendor: SEAGATE Product: ST373207FSUN72G Revision: 055A Serial No: 0533328M3H
Size: 73.40GB <73400057856 bytes>
Media Error: 8 Device Not Ready: 0 No Device: 2 Recoverable: 69
Illegal Request: 0 Predictive Failure Analysis: 0

suspects
===========
device => suspicion level
c1t0d0 => 6

Cause

=== ODM Cause Determination ===
Disk c1t0d0 failed.

=== ODM Cause Justification ===
Failed disk needs to be replaced.

Solution

=== ODM Solution / Action Plan ===
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The operating system should be configured by the customer such that the disk drive is free for replacement.
e.g. The disk may be part of Solaris Volume Manager, Veritas Volume Manager, mounted file-system, raw partitions, etc.
A data backup may be required to restore data onto a replaced disk.
If a data backup is not required it is still a wise precaution.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Caution - When hot-plugging a disk drive, after disconnecting the drive from its backplane,
allow 30 seconds or so for the drive to spin down
completely before removing it from its bay

Follow standard ESD procedures to avoid Electrostatic Discharge

1. Open front bezel on the server.

2. Slide the catch to the right, remove the drive

3. Slide the catch to the right, install the new drive.

4. Push the metal level until the HDD clicks in place.

5. Close the front bezel.

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Reconfigure disk as previously configured. e.g. Part of raid set or mounted file-system or raw partition or other.

Attachments

This solution has no attachment