![]() | Sun System Handbook - ISO 4.1 October 2012 Internal/Partner Edition | ||
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Solution Type Problem Resolution Sure Solution 1331699.1 : V480 with Failed CPU/Memory board
In this Document Created from <SR 3-3857416531>
Applies to:Sun Fire V480 Server - Version: Not ApplicableInformation in this document applies to any platform. Symptoms=== ODM Issue Clarification === SERVER REBOOTED AND NOT RECOGNIZING MEMORY BOARD === ODM Issue Verification === Actual information: ========================= CPUs =============================================== Run E$ CPU CPU Brd CPU MHz MB Impl. Mask --- ----- ---- ---- ------- ---- B 1 1200 8.0 US-III+ 11.1 B 3 1200 8.0 US-III+ 11.1 Old information: ========================= CPUs =============================================== Run E$ CPU CPU Brd CPU MHz MB Impl. Mask --- ----- ---- ---- ------- ---- A 0 1200 8.0 US-III+ 11.1 A 2 1200 8.0 US-III+ 11.1 B 1 1200 8.0 US-III+ 11.1 B 3 1200 8.0 US-III+ 11.1 Cause=== ODM Cause Determination === CPU/MEM board not recognized. === ODM Cause Justification === CPU/MEM board A failed. Solution=== ODM Solution / Action Plan === Estimate AP Duration = 2.8 hours FIELD ENGINEER INSTRUCTIONS WHAT STATE SHOULD SYSTEM BE IN TO BE READY TO PERFORM RESOLUTION ACTIVITY? A data backup is not a pre-requisite but is a wise precaution. The customer should conduct an orderly software system shutdown. System powered off is required. WHAT ACTION DOES THE ENGINEER NEED TO TAKE: Slide System Out of Cabinet Remove CPU Access Panel Removal: 1. Identify CPU/Memory board to be removed. 2. Loosen 2 captive screws securing CPU/Memory board to chassis. 3. Rotate CPU/Memory board ejector levers outward so that CPU/Memory board connectors disengage from centerplane. 4. Pull CPU/Memory board from chassis and place it on antistatic mat. Installation: 1. Locate CPU/Memory board slot into which you want to install CPU/Memory board. 2. If a CPU/Memory board connector dust cover or connector protector is installed on centerplane and CPU/Memory board connectors, remove it. 3. Make sure that ejector levers on CPU/Memory board are rotated out 90 degrees. 4. Slide CPU/Memory board into guides in chassis. Slide board into system until connectors on board begin to engage sockets on centerplane and ejector levers begin to engage bracket. 5. Push in 2 ejector levers until they are completely pressed into their slots. 6. Hand-tighten 2 captive screws on CPU/Memory board. 7. Using a Phillips No. 2 screwdriver, tighten right-side captive screw (close to front of system). 8. Using a Phillips No. 2 screwdriver, tighten left-side captive screw (close to back of system). Complete these tasks: Install CPU Access Panel Slide the System Into Cabinet OBTAIN CUSTOMER ACCEPTANCE WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE: Power On the System & Initiate a Boot PARTS NOTE: 501-6164 [F] CPU/Memory Board w/ 2× US III Cu 1200MHz, 0MB (Cheetah+) Attachments This solution has no attachment |
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