Sun Fire V490 Server/Disk Issues

Asset ID:	1-72-1331607.1
Update Date:	2011-07-04
Keywords:

Solution Type Problem Resolution Sure

Solution 1331607.1 : Sun Fire V490 Server/Disk Issues

Applies to:

Sun Fire V490 Server - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Symptoms

=== ODM Issue Clarification ===

the disks are faulty

=== ODM Issue Verification ===

root@dmocwa # echo | format
Searching for disks...done

AVAILABLE DISK SELECTIONS:
0. c1t0d0 <SUN146G cyl 14087 alt 2 hd 24 sec 848>
/pci@9,600000/SUNW,qlc@2/fp@0,0/ssd@w500000e011ca65d1,0
1. c1t1d0 <drive not available>
/pci@9,600000/SUNW,qlc@2/fp@0,0/ssd@w500000e0126b0c91,0

c1t1d0 Soft Errors: 0 Hard Errors: 7 Transport Errors: 778
Vendor: FUJITSU Product: MAX3147FCSUN146G Revision: 1103 Serial No: 0630G01LSU
Size: 146.81GB <146810536448 bytes>
Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0
Illegal Request: 0 Predictive Failure Analysis: 0

Cause

=== ODM Cause Determination ===

Disk c1t1d0 failed.

=== ODM Cause Justification ===

Disk HW failure

Solution

=== ODM Solution / Action Plan ===

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The operating system should be configured by the customer such that the disk drive is free for replacement.
e.g. The disk may be part of Solaris Volume Manager, Veritas Volume Manager, mounted file-system, raw partitions, etc.
A data backup may be required to restore data onto a replaced disk.
If a data backup is not required it is still a wise precaution.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Follow standard ESD procedures to avoid Electrostatic Discharge

1. Open front bezel on the server.

2. Slide the catch to the right, remove the drive

3. Slide the catch to the right, install the new drive.

4. Push the metal level until the HDD clicks in place.

5. Close the front bezel.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Reconfigure disk as previously configured. e.g. Part of raid set or mounted file-system or raw partition or other.

PARTS NOTE:
540-6487 [F] 146GB - 15000 RPM FC-AL

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