SL500 - Service Required Light Stays On After Upgrading Code to 14.09

Asset ID:	1-72-1330585.1
Update Date:	2012-09-14
Keywords:

Solution Type Problem Resolution Sure

Solution 1330585.1 : SL500 - Service Required Light Stays On After Upgrading Code to 14.09

Applies to:

Sun StorageTek SL500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

Service required light stays on.

No errors reported in the error log.
Just upgraded code to 1409 in library.
Library is fully functional.
Reset of the library does not clear the problem.

Changes

Just upgraded library to 1409 level code.

Cause

There is an issue where the Fibre Channel card fails to initialize at first. The service beacon comes on but it retries and is successful but the service light doesn't go out.

You should be able to see the FC card failed to initialize in the "Info" log from the library.

Solution

This issue is fixed in 1432 code.
The code is release and available on the USR site. It requires SL Console 5.25 also.

Attachments

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