| Asset ID: |
1-72-1316925.1 |
| Update Date: | 2012-04-30 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
1316925.1
:
SL24/SL48 - Save Service Dump Not Working with E.00 and G.30 Code
| Related Items |
- Sun StorageTek SL48 Tape Library
- Sun StorageTek SL24 Tape Autoloader
|
| Related Categories |
- PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: OEM Drive and Library
|
In this Document
Applies to:
Sun StorageTek SL24 Tape Autoloader - Version Not Applicable and later
Sun StorageTek SL48 Tape Library - Version Not Applicable and later
Information in this document applies to any platform.
Symptoms
Unable to acquire Save Service Dump using the Administrator login.
Can not pull event logs from SL24 or SL48.
Save Service Dump not available.
Changes
Microcode change.
SL24 E.00 code
SL48 G.30 code
Cause
Library vendor removed the Save Service Dump feature from the micorcode.
Solution
Oracle engineering has contacted HP engineering and this issue will be resolved in the next level of firmware for the SL24 and SL48 above E.00 and G.30 respectively.
Should one need the "Save Service Dump" file, it can still be acquired using the 'Service Login'.
The service representative can invite the customer to a WebEx session to pull the dump remotely or the CSE must go to the account and pull the file via the 'Service Login.' The service login should never be given to a customer.
Attachments
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