Asset ID:	1-72-1022293.1
Update Date:	2010-04-14
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1022293.1 :   T10000 - Drive SNO's With FSC013E, Due to Drive Failed to Get Keys, Drive Fails to Failover to Another KMA  


PreviouslyPublishedAs
279531

Symptoms
Drive SNO's with FSC013E
Drive failed to get keys
Drive fails to failover to another KMA
KMA Audit log reports error:
Register Agent KWK    CoreSecurity RegisterAgentKWK failed    Error    000287000281

Drive dump ECPT Trace:
837:AUDIT_CLIENT_AGENT_REGISTER_KWK_ERROR:172.18.18.113:
TX_WAIT   2042  0dd2b9fe  Log_function                  :  SoapFaultCode=SOAP-ENV:Server
SoapFaultString=Server Error SoapFaultDetail=Unknown::172.18.18.113



Resolution
T10000 code RH.44.11x will fix the FSC013E issue.
Looks like drive logic does not call it to failover to another KMA.

Only really an issue if running KMS 2.1 or in FIPs mode, as then it will do software encryption if sca6000 fails.

FSC013E is due to the Wait Queue backs up since the KMA does not respond and the lower level encryption code never returned to check the Wait Queue.  Engineering is working on a change to empty the queue on timeouts, and to failover if error 837 is reported.

Engineering is still working on fix so drive fails over if gets an 837:AUDIT_CLIENT_AGENT_REGISTER_KWK_ERROR  error.



Product
Sun StorageTek Crypto Key Management Station 2.0
Sun StorageTek T10000 Tape Drive
Sun StorageTek T10000B Tape Drive

KMA 2.0 T10000 FSC013E Error 000287000281 Drive failed to get keys
Product_uuid
08af52b0-9732-11de-9d26-080020a9ed93 | Sun StorageTek Crypto Key Management Station 2.0
30ce78cb-cfec-11da-a933-080020a9ed93 | Sun StorageTek T10000 Tape Drive
f548dda5-2673-11dc-9482-080020a9ed93 | Sun StorageTek T10000B Tape Drive

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