Solaris[TM] Operating System: boot messages report 'Error with console keyboard'.

Asset ID:	1-72-1018593.1
Update Date:	2012-07-30
Keywords:

Solution Type Problem Resolution Sure

Solution 1018593.1 : Solaris[TM] Operating System: boot messages report 'Error with console keyboard'.

Applies to:

Sun Fire V210 Server
Sun Fire V240 Server
Sun Fire V250 Server
All Platforms

Symptoms

After executing 'boot' from the OBP (ok) prompt, Solaris[TM] Operating System (OS) starts to load, the message 'Error with console keyboard' is reported, then the Universal Serial Bus(USB) keyboard becomes in-operable.

Cause

This problem has been seen with USB keyboards attached through third party USB keyboard, video, mouse(kvm) switches (see alert 57688 for details).

Solution

Symptoms
After executing 'boot' from the OBP (ok) prompt, Solaris[TM] Operating System(OS)
starts to load, the message 'Error with console keyboard' is reported, then the
Universal Serial Bus(USB) keyboard becomes in-operable.

Resolution
Solaris[TM] Operating System: boot messages report 'Error with console keyboard'.

If the SUN machine is a V210, V240 or V250 refer to Sun Alert 57688 for special instructions.

Alternately, this problem has been seen with USB keyboards attached through third party USB keyboard, video, mouse(kvm) switches. Installing consconfig patch ID 116484-01 should suppress this error message, but the keyboard may still be in-operable.
In the case where the keyboard is still not functioning, check the
/var/adm/messages file, and run 'cfgadm -l' to help identify the problem.

Normal output of the usb keyboard using cfgadm.

# cfgadm -l | grep usb-kbd
usb0/2                   usb-kbd      connected    configured   ok

If the output of the cfgadm command reports the keyboard as 'disconnected' or
'unconfigured', then unplug the keyboard, run 'devfsadm -c usb' to clear any
stale usb devices, then re-connect the keyboard. If the results are the same,
try the commands below.

To reset the device.

 cfgadm -x usb_reset -y   i.e usb0/2  <-- device name from previous
cfgadm cmd..

To configure/connect the device.

 cfgadm -c configure      i.e usb0/2

If the keyboard just won't work via the kvm switch, but works when directly
connected to the Sun[TM] workstation, make sure the latest Solaris OS USB
framework patch gets installed, and check if the third party kvm switch has the
latest firmware.

If the SUN machine is a V210, V240 or V250 refer to Sun Alert 57688 for special instructions.

Relief/Workaround

Additional Information
See Also:

Please reference http://www.sun.com/io_technologies/USB.html for SUN recommended
USB devices, or search the Internet for USB devices the vendor claims is Solaris
OS and Sparc[R] processor compatible. Alternately, report the problem to Sun.

Reference Alert 57688 Sun Fire[TM] V210/V240/V250 Systems Pre-Installed With Solaris[TM] 9 May Fail to Boot Properly When a USB Keyboard and Mouse Are Added

Product
Solaris 9 Operating System
Sun Fire V250 Server
Sun Fire V210 Server
Sun Fire V240 Server

Internal Comments
The following is strictly for the use of Sun employees:

Escalate this to the PTS-Networks organization only if everything has been tried,

and the customer is adamant about using this particular device. PTS will review

the details then file a bug/escalate to engineering. If a bug is filed and

escalated, please ask customer if USB device can be loaned to SUN to help expedite

a fix.

usb, keyboard, boot, ok, v240, kvm, console, 57688
Previously Published As
78841

Change History
Date: 2005-05-13
User Name: 7058
Action: Approved
Comment: Update OK to republish.
Review date OK.
Version: 6
Date: 2005-05-13
User Name: 7058
Action: Accept
Comment:
Version: 0
Date: 2005-05-13
User Name: 29883

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